Video & Data Core Network Operations Engineer - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Video & Data Core Network Operations Engineer to join our 24x7 Integrated Network Operations Centre (INOC) in Bangalore. This role is responsible for first-line monitoring, incident detection, fault analysis, troubleshooting, escalation and service restoration activities across Video, Data Core, Core Services and associated telecom network platforms. The successful candidate will play a key role in maintaining network availability, supporting service continuity and ensuring operational excellence through effective alarm monitoring, incident management and stakeholder coordination in a fast-paced telecom operations environment.

What you will do

• Monitor network alarms, events and service-impacting incidents across Video and Data Core platforms, ensuring timely detection in line with operational procedures and service level commitments.
• Detect, validate, register, update and track incidents accurately within approved ticketing systems.
• Perform first-level fault analysis, diagnosis and remote troubleshooting to support rapid service restoration and first-time resolution where possible.
• Correlate alarms and events to determine service impact, incident priority and the appropriate escalation path.
• Manage the incident lifecycle from detection through to closure, ensuring timely communication, documentation and ownership tracking.
• Escalate critical or unresolved incidents to resolver groups, vendors, suppliers or field support teams in accordance with established escalation procedures.
• Coordinate with internal teams, external partners and support functions to support investigation, troubleshooting and restoration activities.
• Monitor and support Voice, Data Core, Charging, SMS and Core Services platforms across 2G, 3G, LTE, 5G and 5G Standalone network environments.
• Support technologies including SMSC, Voicemail, SGSN, MME, S/PGW, ePDG, PCRF, AMF, SMF, PCF, NRF, UDM, AUSF, EIR, HLR/HSS, STP, MSC, MGW, CSCF, MTAS and USSD.
• Participate in planned maintenance activities, alarm testing, health checks and post-change monitoring.
• Maintain accurate shift reports, operational updates and handover documentation covering critical incidents and pending actions.
• Ensure compliance with operational procedures, security requirements and business continuity standards.
• Support network inventory verification activities and raise discrepancies where identified.
• Work in rotational shifts, including weekends, public holidays and night shifts, to support continuous network operations.

Who you are

• Bachelor's degree in Telecommunications, Electronics, Computer Science, Information Technology or a related technical discipline.
• BE/B.Tech in Electronics and Telecommunications preferred.
• 4-7 years of experience within telecommunications operations, network operations centres or service operations environments.
• Good understanding of GSM, UMTS, LTE, 5G and Core Network architectures.
• Knowledge of SMS, Voice, Charging, Data Core and Core Services technologies and platforms.
• Experience in alarm monitoring, event correlation, incident handling and first-level troubleshooting.
• Understanding of ITIL Incident Management practices, including incident logging, prioritisation, escalation, communication and closure.
• Ability to assess service impact and make informed decisions in time-sensitive operational situations.
• Effective communication skills with the ability to engage technical and non-technical stakeholders.
• Ability to collaborate with resolver teams, suppliers, vendors and operational stakeholders.
• Strong attention to detail and commitment to accurate incident documentation.
• Good written and spoken English communication skills.
• Ability to perform effectively in a shift-based operational environment.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work within a highly critical telecom network operations environment supporting global services.
• Exposure to advanced Video, Data Core, Voice, Charging and 5G technologies.
• Experience collaborating with international stakeholders, vendors and technology partners.
• Participation in large-scale service assurance, incident management and operational transformation activities.
• Hands-on involvement with network monitoring platforms, troubleshooting tools and operational processes.
• Opportunity to contribute directly to customer experience and network service availability.
• Exposure to virtualised and containerised telecom network solutions.

What skills you will learn

• Advanced telecom network operations and service assurance practices.
• Incident and major incident management within mission-critical environments.
• Alarm correlation, fault diagnosis and service impact assessment methodologies.
• Operations and maintenance of 4G LTE, 5G and 5G Standalone Core technologies.
• Stakeholder management and operational communication in complex technical environments.
• Vendor management, escalation governance and service restoration coordination.
• ITIL-aligned operational service management capabilities.
• Exposure to virtualisation, cloud-native and container-based telecom technologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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