Wholesale Account Manager-Senior Manager-Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a business development professional to drive growth across Wholesale Voice and Fraud Prevention services on a global scale. The role focuses on identifying new opportunities, building senior customer relationships, presenting Vodafone solutions, and converting prospects into long-term business partnerships. The successful candidate will play a key role in delivering profitable growth, managing strategic customer engagements, and supporting expansion across a broader portfolio of carrier services.
What you’ll do
- Deliver the Carrier Services sales strategy while supporting financial targets and business growth objectives.
- Build and manage customer relationships up to Director and C-level stakeholders across global markets.
- Lead business development activities across Voice, Fraud Prevention, and related carrier service solutions including IPX, Managed Roaming and emerging telecom technologies.
- Manage opportunity pipelines from prospect identification through to business-as-usual transition.
- Support delivery of key non-financial performance measures including service quality, fraud management, timeliness, debt management and customer experience
- Drive customer satisfaction and accountability for Net Promoter Score (NPS) outcomes.
Who you are
- Proven experience in business development and sales within the telecommunications, carrier, mobile network operator, or wholesale environment.
- Demonstrated success in building strategic relationships and influencing senior customer stakeholders, including CXO-level contacts.
- Experience delivering growth-focused sales plans and achieving financial and non-financial objectives.
- Ability to work effectively within a matrix organisation while achieving business results.
- Strong commercial awareness, planning, organisation and problem-solving capabilities.
- Broad understanding of telecommunications services and technologies.
- Ability to work successfully across multicultural and international environments.
- Typically brings 8+ years of relevant professional experience with a proven sales background.
- Collaborative, accountable, adaptable and eager to contribute to business success.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work with global telecom customers and senior industry stakeholders.
- Exposure to strategic business development activities across international markets.
- Ability to influence commercial growth and customer outcomes within a high-impact business area.
- Experience working across diverse cultures and international business environments.
- Opportunity to contribute to innovative telecom solutions and next-generation carrier services.
What skills you will learn
- Advanced strategic business development and opportunity management.
- Executive-level stakeholder engagement and relationship management.
- Commercial negotiation and telecom portfolio sales.
- Global carrier services market knowledge.
- Customer experience and NPS management.
- Cross-functional collaboration within a matrix organisation.
- Telecom industry trends across Voice, Fraud Prevention, IPX, Managed Roaming and related services.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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