Application Support Analyst

Vode Lighting is an architectural lighting company that designs and manufactures high-end linear LED fixtures. We’re looking for an Application Support Analyst with a great work ethic who can juggle competing demands, meet deadlines, and fit in with our diverse and energetic team. This is an excellent opportunity with room for growth in a fun company, in a great location and a state-of-the-art industry.

The Application Support Analyst will work directly with business users and software engineers to deliver solutions in a fast-paced environment. Strong analytical and troubleshooting skills are essential, as well as versatility at juggling multiple tasks and projects concurrently. A successful candidate will be a self-starter and quick learner, capable of grasping new concepts quickly, and consistently following through to deliver quality results in a client-focused, team environment.

Responsibilities

- Act as first level support for business users, troubleshooting enterprise application issues;

- Perform implementation, maintenance, remediation, and troubleshooting services for enterprise applications;

- Work closely with internal users and external vendors to resolve production support issues;

- Analyze and drive root cause analysis;

- Maintain technical support documentation;

- Assist in testing and monitoring system changes implemented in accordance with policies and procedures;

- Work with business sponsors to define business requirements, determine scope, and identify technical alternatives and limitations for system enhancements and change requests;

- Translate business requirements into functional application configurations and process-related improvements;

- Support users by developing documentation and assistance tools;

- Update job knowledge by researching new technologies and software products; participate in educational opportunities; read professional publications; maintain personal networks; participate in professional organizations.

- Bachelor’s degree in Computer Science, Business, Software Engineering, IT Related field or equivalent experience required;

- Strong MS Excel, SQL and data analytics required;

- Prior experience application troubleshooting and software issue resolution;

- Desire and ability to efficiently learn new technology and business concepts;

- Strong communication and collaboration skills, commitment to a client-focused, solutions-oriented approach;

- Strong organization and time-management skills;

- Sense of urgency to meet deadlines while maintaining a high-level of attention to detail and a quality work product;

- Additional experience, knowledge or familiarity with the following a plus: FishBowl Inventory Management System; SQL language including insert/update/deletes, joins, stored procedures etc; custom report creation; exposure to application development principles and processes;

- Local candidates only

Training

You will be trained on the specifics of Vode's lighting systems, relevant internal systems, and the construct of the lighting industry and constituents we serve.

Benefits and Compensation

• Salaried position
• Vacation and sick leave
• Yearly bonus
• Health and Dental plans
• 401K plan with matching funds

Ready to join us? Email your cover letter and resume with "Application Support Analyst" in the subject line.