Technical Customer Success Manager

Join Volteras, a fast-paced startup in the mobility and energy sector. As a Technical Customer Success Manager, you'll be the main point of contact for customers, supporting them through trials, onboarding, and troubleshooting technical issues. You'll also help identify growth opportunities and provide structured feedback to the product team. This role offers autonomy, product ownership, and the chance to shape your own career path.

Missions

• Be a friendly, reliable point of contact for customers, responding quickly to inquiries and providing technical support.
• Run technical onboarding for customers, ensuring successful integration and addressing any issues that arise.
• Monitor customer usage and health, flagging risks and growth opportunities, and helping to drive new use cases and expansions.

Profil recherché

• 2-4 years in a customer-facing technical role at a SaaS or API-driven company (e.g. Technical Support, Customer Success, Implementation or Solutions)
• Hands-on API experience: you've debugged customer integrations and can explain APIs and data flows to developers and business stakeholders
• You've run customer onboarding or implementations yourself, from kickoff to go-live
• You've owned a portfolio of customer accounts as their main point of contact
• You've handled renewals or expansions in a previous role
• You've built or improved a trial, onboarding or support process in a previous role
• Experience using Slack and a CRM such as HubSpot

Nice to have:

• Experience at an early-stage or high-growth startup
• Background in mobility, EVs, energy or another data-heavy industry
• Some exposure to supporting trials, proofs of concept or technical evaluations
• Experience working alongside Sales and Product teams