Apprentice IT Operations Management H/F

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

We are looking for you to embark on an experience of change towards excellence! We have an apprenticeship opportunity in the field of Local IT Delivery Quality & Enablement Management team to work within an international team, learn about and interact with different cultures in various countries. Focus on communicating our processes to different users, with topics such as agility, automation, and innovation, which are the various domains within the Volvo Group. Technical knowledge is important, but the willingness to bring about significant changes and to learn will be essential.

How You Can Make a Difference

We are looking for someone who can contribute to driving change within our the Local IT Delivery Quality & Enablement Management. Your interaction will primarily be with the IT Ops stable team. Additionally, you will participate in the development of processes/tools (SharePoint, Azure DevOps, PowerBI, ServiceNow, PowerApps…) that help optimize our activities through digital solutions. Finally, we also rely on your creativity and knowledge to help solve quality issues and monitor our indicators.

Who Are You?

To succeed in this position, it is important to have good interpersonal communication, proactivity, an analytical profile, agile mindset, and logical reasoning.

And since we are part of an international group, it is expected that you can communicate with different teams in various countries such as India, Sweden, Brazil, Poland, the United States, China, Belgium and France and for that, we need you. You have a B2 level in English and you should be studying fields such as information technology, engineering, or similar.

We are seeking a motivated and enthusiastic Local IT Delivery Quality & Enablement Management Apprentice to join our IT Operations team. This apprenticeship offers a unique opportunity to gain hands-on experience in various IT functions, including communication, IT support, and project management (using Agile practices). The ideal candidate will be eager to learn and possess excellent problem-solving skills.

Key Activities

Provide assistance and support to Local IT teams who have questions or need help with specific issues.

Drive workshops and training sessions: conducting training sessions to educate Local IT teams on processes, tools and best practices.

Ensure that documentation is available: creating and maintaining comprehensive documentation, including user manuals, SOP.

Register all requests in our backlog coming from Local IT teams and follow them during the whole lifecycle.

Drive operational meetings according to feedback/recommandations coming from DPO.

Ensure cross-functional collaboration: facilitating collaboration between local IT teams and other departments to ensure alignment and effective communication.

Engage and facilitate Yammer communities by posting content (share updates, articles, insights and resources that are valuate to the community)

Share useful information, such as how-to guides, tutorials and best practices that can help community members in their roles.

Create training connected to Digital solution managed within the team.

Supporting the adoption of Lean and Agile methodologies to enhance efficiency and responsiveness.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.

In some countries and for specific positions within Volvo Group Digital Technology & Operations, background checks (verification of selected information provided by the candidate) may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.