Customer Service Representative

Vortex Doors • Facilities Management • High School Diploma • 1 day ago

Smart Apply

Similar jobs

1,940,677open jobs

113,287companies

244,425added this week

Browse all

Salary

≈ $41k – $79k per year (Estimated)

Location

In office (San Jose)

Seniority

Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 21, 2026.

Overview

Company

Impact

Profile match

Vortex Doors

Vortex Doors is a US commercial and industrial door service company that repairs, installs and maintains rolling steel and sectional doors, fire doors, security gates, automatic entrances, hangar doors, loading dock equipment and access control systems around the clock. In business since 1937, it operates more than 50 service centres nationwide and has grown through acquired local firms such as Reliable Door and Dock of Jackson, Wisconsin, which recruit under the Vortex name. It hires commercial door service and installation technicians, low-voltage technicians, garage door installers, customer service representatives and field marketers.

vortexdoors.com • San Jose • Austin • Salt Lake City • Denver • Tampa • Facilities Management • 201-500 employees • Est. 1937

Backed by Warren Equity Partners

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

Hourly salary based on experience: $22.00 - $29.00
Career Advancement opportunities
Positive Work Environment
Recognitions and Rewards
Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
Position requires you to be available to work in the office at the service center, not remotely
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances and sit for prolonged periods of time.
Noise level is moderate in an office environment.
Must be able to lift up to 15 lbs.

Requirements

High school diploma or equivalent; AA/BA preferred.
One (1) - three (3) years of customer service experience, or administrative background preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Attention to detail and accuracy in data entry.
Ability to work in a fast-paced environment and able to prioritize tasks.
Patience, empathy, and a customer-centric mindset.
Ability to work effectively in a team and handle high-stress situations with professionalism.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.