Contract Manager

Voy is a healthcare platform led by clinicians. We support people managing long-term health conditions with treatment plans backed by real evidence.

Founded in 2018, we started as MANUAL, focusing on hair loss, weight loss and men’s health. As we grew, we realised we could help more people. In 2025, we became Voy and expanded into more areas of health, including female hair loss, testosterone, menopause, dermatology and diagnostics with Do Health.

Today, Voy has around 750,000 active customers and has treated more than 2 million people since we began. We work across the UK, Germany, Brazil and India to make a new future of healthcare a reality. We’re approaching $1bn in ARR and have grown more than 100% year on year, every year since inception. At Voy, we let the evidence do the talking. In a published study of over 100,000 people, those who reached 12 months in the Voy programme and stayed engaged lost up to 24% of their body weight.

Our vision is simple: to make 100 years of healthy living within reach for everybody. Our mission is to bring quality care to everyone, at scale.

The Opportunity:

Morelife by Voy is a leading preventive healthcare platform with core clinical pathways across weight management, hormone treatments, dermatology and mental health. We operate at serious scale across the UK, Brazil, Germany and India.

Growing this fast means many cross-functional initiatives running at once: new launches, market entries, operational improvements and platform changes. As Contract Manager, you’ll make sure they land on time, with clear ownership and measurable results. You’ll report to the Head of Operations and work closely with leaders across Product, Clinical, Operations, Growth and Finance. This role sits within our Sheffield contract and is full-time, with working hours of 37.5 per week.

What you’ll do:

• Own the delivery of priority programs, from scoping and planning through launch and post-launch review
• Build and maintain plans, roadmaps, milestones and dependency maps, keeping them current as priorities shift
• Work with Client Experience, front-line delivery (health practitioners), Marketing and Finance to keep everyone aligned and resolve blockers quickly
• Review program and contract data regularly to understand performance, spot trends and risks early, and recommend improvement actions
• Run the operating rhythm: weekly program reviews, stakeholder updates, retrospectives and planning cycles
• Identify, track and mitigate risks, escalating early with clear options and recommendations
• Agree success metrics for each program, track performance against KPIs, and report progress, budget and outcomes to leadership
• Introduce lightweight processes, templates and tooling that help the team move faster without adding bureaucracy

Who you are:

• 3+ years of experience in contract, program or project management, ideally in a high-growth tech, healthcare or consumer business, or in consulting
• Outcome-oriented rather than input-driven
• Data-driven, with a desire to improve performance based on what the data is telling you
• Highly organised and disciplined, with a track record of delivering work on time with clear ownership
• Strong interpersonal skills, able to build trust across teams and hold people to their commitments
• Excellent written and verbal communication, with the ability to influence stakeholders from individual contributors to executives
• Proactive and self-driven. You spot gaps and take initiative without waiting to be asked.
• Comfortable in a fast-moving environment, bringing structure to ambiguous problems and delivering good work at pace
• Based in/around Sheffield and able to commit to travelling within the area