Dispatcher

The Logistics Specialist is responsible for receiving customer orders for aggregate and other products, assisting with product selection, and scheduling trucking for delivery using the Trux Dispatch Platform. This role requires coordinating with the Sales Service Center, ensuring timely and accurate order fulfillment, minimizing truck downtime, and quickly resolving any delivery issues. The ideal candidate has experience in dispatching, customer relations, and construction/transportation, strong logistics skills, and the ability to work independently in a fastpaced, deadline-oriented environment while providing excellent customer service.

Essential Functions

• Position Scope/Decision Making Authority: This position is responsible for receiving customer orders, assisting in product selection, and scheduling trucking for the delivery of aggregate and products.
• Receives customer orders and assists customers in identifying products needed for specific end uses.
• Accurately enters orders into the Trux Dispatch Platform.
• Works with the Sales Service Center to obtain project information and pricing, as necessary.
• Coordinates project scheduling to meet project demand with truck capacity.
• Reviews daily order entry for completeness and accuracy for each product facility. Ensures the facility can meet customer needs on time. Make adjustments as necessary.
• Works to minimize truck downtime issues.
• Reports immediately any delivery problems to service/sales representatives for quick resolution or mitigation.
• Other duties as assigned.

Critical Competencies

• Results-Oriented: Sets challenging goals (individual and organizational) and tracks performance to ensure that all projects/tasks are completed on schedule and within budget.
• Communication Skills: Communicates clearly, including verbally, and listens carefully in an open, candid, and consistent manner.
• Planning and Organizing: Identifies and defines clear goals and/or work outcomes that are required to implement strategic objectives.
• Problem Prevention/Solving: Asks probing questions that go beyond surface issues and fully understand the components of an issue and its root cause(s).
• Heritage Logistics, LLC (hereinafter Heritage, or Heritage Logistics) is a licensed broker arranging for freight transportation and is affiliated with Vulcan Materials Company. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The Company may at any time, in its sole discretion, modify or vary from anything stated in this job description, with or without notice. Heritage Logistics, LLC is a separate legal entity and an equal opportunity employer. This position is employed directly by Heritage Logistics, LLC.

Education

• High School or equivalent. Some college preferred.

Experience

• Experience in dispatching, customer relations, and construction/transportation; administrative or sales experience is required.

Knowledge, Skills, and Abilities

• Ability to coordinate and prioritize timely product delivery according to schedule; work at a fast pace; and communicate effectively with customers as well as haulers.
• Solid knowledge of the asphalt, concrete, and construction materials business, including truck requirements and applicable transportation regulations.
• Computer skills and knowledge of applications to record information and create reports, scheduling, and organizing trucking equipment efficiently and quickly;
• Ability to read maps.
• Must be able to work independently and make decisions while providing excellent customer service by phone and in person.
• Ability to recall detailed information, and communicate effectively with customers as well as haulers; work independently and make decisions; handle multiple tasks concurrently; and work well under pressure.
• Strong logistics, dispatch, and customer service.
• Excellent interpersonal skills with the ability to effectively interact with all levels of the organization.
• Work in a stressful, fast-paced, deadline-oriented environment that requires thinking and acting quickly and creatively to resolve challenges.
• Work under general direction.

Other Requirements

• Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.
• Able to work varying schedules, including nights and weekends.
• Must be able to sit for long periods of time.
• Behavioral Expectations:
• High Integrity: Acts with unyielding integrity and honesty in business transactions, promoting company policies and holding self and other employees accountable, keeps promises and commitments.
• Passion to be the Best: Sets a strong personal example, has a positive attitude, and influences others to improve.
• Good Judgment: Knows when to stand tough and when to be flexible. Sees the big picture and ramifications of one's actions.
• Versatility: Adjusts positively to work changes and business conditions.

Hourly Range. The base hourly range for this role is between $23.00 - $25.00 per hour. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.

JD Disclaimer

Vulcan Materials Company is an equal opportunity employer.