Roving Dispatcher

This position requires the ability to successfully operate the truck scales allowing product to be accurately weighed prior to leaving Company premises and assuring that accurate amounts are recorded for billing purposes. The candidate must have knowledge of products, inventories and the location of materials on Company property. Position must successfully manage daily cash sales and collection of cash, checks and credit card transactions. Position requires a working knowledge of state highway weight regulations and laws and knowledge of customer hauling trucks and their capacities. Good interpersonal skills are necessary to interact with people both inside and outside the Company. Must be flexible and able to work unusual work schedules when needed, based on customer demand.

Essential Functions

• Weighs and records incoming materials such as gasoline, diesel fuel, explosives, scrap sales, etc.
• Record weights accurately and legibly on weight tickets or other documentation
• Maintain cash fund accurately and report any discrepancies
• Operates the truck scales and generates correct tickets for the customers
• Resolve discrepancies in weights by recalibrating scales or reweighing materials
• Maintain and calibrate weighing equipment according to manufacturer's specifications
• Comply with all applicable laws and regulations governing the weighing of materials
• Greets customers in a professional and polite manner
• Maintains the office in a neat and professional manner
• Clearly communicates with customers to bill transactions correctly
• Handles cash sales by collecting cash, checks or credit card transactions
• Listens to customer issues and or complaints and works to resolve them through communication with the sales/dispatch department
• Answers phones and handles office duties/projects as requested
• Prepares scales for daily use; works with Plant Admin Support Supervisors to troubleshoot and repair issues
• Directs customers to piles and instructs load out personnel of customer needs.
• Other duties as may be assigned.

Critical Competencies

• Customer Service - Understands, anticipates, and meets customer needs while ensuring a positive experience and building long-term relationships. Responds promptly and accurately to customer requests for information; coordinates appropriate follow-up.
• Drive for Results- Ability to set ambitious goals, take initiative, and demonstrate a strong commitment to achieving desired outcomes; takes a proactive approach to overcoming obstacles, maintaining focus, and consistently delivering high-quality results within deadlines.
• Communication: Ability to clearly and effectively convey information, ideas, and messages to others in both written and verbal formats; can express one's thoughts clearly but also demonstrate active listening, understands the needs of the audience, and adapts the message to ensure it is understood.
• Team Player: Actively contributes to the success of a team by working collaboratively with others, sharing responsibilities, and supporting team goals. Possess the ability to effectively communicate, listen, work harmoniously with others to achieve common objectives. Willing to help others with the ability to create a cohesive and productive work environment.
• Product Knowledge: Understands and can explain products available onsite-with their base pricing and product applications.
• High Integrity: Acts with unyielding integrity and honesty in business transactions, promoting company policies and holding self and other employees accountable, keeping promises and commitments.

Education

• High School Diploma or equivalent required.

Experience

• Preferred 2-4 years prior experience in a customer service role, preferably in an aggregate setting weighing materials;

Knowledge, Skills, and Abilities

• Effective oral and written communication
• Strong math skills
• Ability to provide excellent customer service to drivers and other customers
• Ability to work independently and as part of a team
• Organizational skills with focus on prioritization of workload - attention to detail
• Detailed oriented; self motivated; dependable; timely and reliable
• Ability to work in a fast-paced environment
• Knowledge of weighing equipment and procedures
• Must have the ability to use computerized equipment and technology
• Proficient in software packages relevant to the position

Other Requirements

• Work environment is in an office setting and may require sitting/standing for extended periods of time.
• Position may require bending, stooping, or reaching above shoulders to resupply the ticket feed into printer.
• May be required to walk on uneven surfaces to travel to and from the scale house to the plant office.
• Must be able to work in a stressful environment which can be noisy and often dusty as well.
• Will have to open and close ticketing window as needed.
• Multi-tasking is required to ticket materials, answer phones, communicate with customers and enter data into the computer.
• Travel: 40%. May be asked to provide coverage at another plant, other than home location.

Salary Range. The base salary range for this role is between$60,000 - $70,000 annual salary. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.

JD Disclaimer

Vulcan Materials Company is an equal opportunity employer.