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MOA Customer Experience Advocate
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Location
In office (Manila)
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Oct 16, 2026. VXI Global Solutions scores B on the Alion truth index.
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VXI Global Solutions is a business process outsourcing company headquartered in Los Angeles, California, providing customer care, technical support, sales and back-office services for client companies. Founded in 1998, it also offers digital, software development and quality assurance services and runs delivery centres in the United States, the Philippines, India, Central America and other regions. It hires customer experience advisors, outbound sales advisors, trainers, IT support managers and HR staff, with many openings in Manila, Davao City and Hyderabad.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
- Deliver exceptional customer experiences by taking ownership of customer needs and providing comprehensive, timely resolutions.
- Communicate clearly and effectively while adapting communication styles to different audiences and situations.
- Troubleshoot and resolve complex technical issues across smartphones, tablets and PCs, using analytical thinking, structured troubleshooting, and multiple systems and resources
- Collaborate with peers by sharing knowledge, seeking expertise, supporting team success, and contributing to process improvements.
- Manage competing priorities effectively while maintaining organization, accuracy, and consistent adherence to schedules and customer commitments.
- Remain calm, professional, and solution-focused in fast-paced, high-pressure environments while embracing feedback, coaching, and opportunities to develop technical expertise.
- Build and repair customer relationships, navigate challenging interactions, and continuously improve the customer experience through curiosity, adaptability, critical thinking, and a commitment to excellence.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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