WFM Specialist 1

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Minimum Requirements and Competency Expectation

• College graduate of any course; or subsequently completing a college degree in any course with a minimum of 1 year experience in the Contact Center Industry for external applicants
  • For Internal VXI Applicants - a regular employee without any outstanding disciplinary records
  • Excellent attendance record - 97% reliability and above
• Fresh College graduates of any course without BPO/work experience are welcome to apply provided the department’s competency expectations are met.
• Highly resourceful, proactive and can work with minimum supervision
• Strong intrapersonal skills and is able to communicate with different levels. Must be very good in verbal and written comms.
• Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
• Operational knowledge in multiple WFM Solutions and applications - IEX is preferential.
• Must be flexible to working days and hours and ensures to meet the current and future demands of the business and team that is being supported.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!