IT Help Desk

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

We are seeking a tech-savvy skilled problem solver for our IT Help Desk.

In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.

If you have a knack for independent problem-solving and a solid background in corporate IT-especially with Microsoft 365 and ticketing systems like ServiceNow-we’d love to meet you.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits

• Life, AD&D, and LTD insurance

• Paid Vacation and Holidays

• Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

• Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
• Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.

• Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.

• Perform day-to-day identity and device administration in Microsoft Entra ID and Intune

  • Account and group management

  • MFA and password resets

  • License assignment

  • Device enrollment

  • Compliance

  • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
  • Manage ticket queue and resolve service tickets in a timely manner.
  • Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
  • Ensure IT policies and best practices are followed.
  • Perform routine maintenance and updates on IT equipment.
  • Maintain accurate records of IT assets and support activities.

What we are looking for:

• Proven experience in IT support, preferably in a corporate environment.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.
• Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
• Experience with printers, mobile phones, and other office technology.
• Familiarity with IT ticketing systems (ServiceNow experience is a plus).
• Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and customer service orientation.
• Must be able to occasionally lift up to 50 pounds.

• Occasional after-hours / on-call work may be required.

• Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).