QA Manager

Responsibilities:

• Own and continuously evolve Indee's QA strategy across manual, automation, regression, exploratory, API, performance, and release testing.
• Lead QA efforts throughout the software development lifecycle, including test planning, test execution, defect management, risk assessment, release validation, and release sign-offs.
• Drive adoption of AI-enabled testing approaches and continuously evaluate opportunities to improve testing efficiency, quality, and coverage.
• Drive release quality by establishing strong validation processes, improving regression coverage, and minimizing production defects.
• Define, track, and report on key quality metrics, including production defect leakage, release readiness, automation coverage, defect trends, and test effectiveness.
• Conduct root cause analysis for production issues and implement preventive actions to improve product quality and release stability.
• Drive automation initiatives across the QA function, improving automation coverage, framework reliability, execution efficiency, and long-term maintainability.
• Partner with engineering teams to identify automation opportunities and improve testing effectiveness through API-based and UI-based automation approaches.
• Mentor and develop QA engineers across manual and automation testing disciplines, supporting skill development, career growth, and technical excellence.
• Enable manual QA engineers to contribute to automation efforts through coaching, structured ownership, and ongoing support.
• Collaborate with product and engineering teams to drive quality throughout the software development lifecycle, from requirements and design through testing, release, and production support.
• Support timely investigation, validation, and resolution of customer-reported issues, production incidents, and QA-related escalations.
• Improve release planning, workload allocation, and team capacity management to support multiple concurrent projects and business priorities.
• Lead, mentor, and manage the QA team, including hiring, onboarding, performance management, capacity planning, and succession planning.
• Foster a collaborative, accountable, and high-performing team culture that promotes ownership, continuous improvement, and operational excellence.

Requirements:

• Bachelor's degree in computer science, software engineering, or a related field; master's degree preferred.
• 8 - 12 years of QA experience in product companies.
• 4+ years of experience managing/leading QA teams.

Skills

automation, management, manager, qa, quality assurance, test automation, testing