Retail Assistant

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

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Your New Role...

Oxford Street has become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop blends iconic storytelling with world-class retail standards, creating a destination that delights fans from around the world.

We’re looking for enthusiastic and customer-focused Retail Assistants to bring this experience to life on the shopfloor every day. In this role, you’ll be the face of the store - welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.

Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku.

What's In It For You...

• £13.99 per hour
• 25 days holiday (pro-rata)
• GymPass
• HBO Max & Paramount+ Subscriptions
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Option to join our pension scheme and medical cash plan

Your Role Accountabilities...

• Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
• Create memorable, personalised experiences that inspire customers to return again and again.
• Engage customers confidently, offering product knowledge and assistance to support their visit.
• Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
• Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
• Support back-of-house activity, including delivery processing, stock organisation and replenishment.
• Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
• Follow all health & safety, loss prevention and cash handling procedures.

Qualifications & Experience...

• Passion for delivering great customer service.
• Positive, friendly and enthusiastic attitude.
• Ability to work at pace whilst maintaining accuracy and attention to detail.
• Strong teamwork and communication skills.
• Comfortable working in a fast-paced, customer-facing environment.
• Willingness to work across shopfloor and back-of-house areas.
• Retail experience is helpful but not essential - full training will be provided.

Working Pattern...

• This is a full-time role, 40 hours per week, on a seven-day rota including weekends and
• Bank Holidays.
• Working hours are between 7am and 10pm.

#T&R #RETAILHP

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.