OCC Communications Officer

Contract Type: Permanent /*generated inline style */

Department: Operations - Public Contact /*generated inline style */

Location: Warwick /*generated inline style */

Grade/scale: OFFSCALE /*generated inline style */

Grade/scale

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C - £36,505.00 (£27,204.00 basic + £9301.00 allowances) progressing to grade D £40,703.00 (£30,333.00 + £10,370.00 allowances). Allowances are only applicable after the initial six week training period for those starting after April 2026

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Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Shift Pattern

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OCC Shift pattern.docx - 57KB

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Converted File OCC Shift pattern.docx.pdf - 37KB

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Hours per week: 37 /*generated inline style */

Closing date: 31/12/2026, 12:00 /*generated inline style */

Job description

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We are actively recruiting for future posts in 2027.

Please note if you are successful through the process, you will be placed on one of our 2027 intakes.

12 hour shifts (days and nights) rotating shifts

4 shifts on! 2 days 2 nights 4 shift off!

Serving an estimated population of nearly 600,000 people, Warwickshire Police receive over 90,000 emergency calls per year, in addition to many more non-emergency calls for service. Your role will help build trust and safety across Warwickshire’s diverse communities.

Working as part of our OCC Control Room as a Communications Officer, is a varied and diverse role, with no two calls received being the same. One minute you could be taking the details of a stolen vehicle, the next you may be sending officers to a report of an armed robbery.

Not all calls need an officer. There are many times when you are the one to help resolve the call, giving the appropriate advice, without the need to dispatch an officer, so, if you are calm under pressure, able to gather information quickly, and offer a voice of comfort in the difficult moments of people’s lives, then your voice can make a difference - join us in supporting our communities.

The control room operates 365 days a year, 24 hours a day, it’s a pressured environment, but it is also a hugely rewarding place to work. Knowing you have helped someone at one of the worst times in their life is incredibly satisfying.

We want people who are calm under pressure, team orientated, have attention to detail, be able to multitask and the determination to deal with those in need with empathy and professionalism and are keen to progress with an expectancy of reaching a controller position which will involve direct communication with officers.

You’ll be joining a team that values respect, inclusion and cultural awareness. Join us in helping protect our communities from harm - we are recruiting for a pool of people for intakes over the next six to twelve months.

The department operates full time and part time patterns who are able to work the core shift pattern.

Applications will be shortlisted on a weekly basis.

We welcome applications from people of all backgrounds and communities. Warwickshire Police is committed to building a diverse workforce that reflects the people we serve!

The planned assessment centre dates for now are:

10th November 2026

8th December 2026

Please ensure you are free for the earliest one should your application be successful at shortlisting!

To find out more please follow this link: Working at Warwickshire Police - Control Room Operatives

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OCC Communications Officer Application Timeline

Initial Application

You will complete an application form and answer questions to demonstrate how your experiences and examples align with the essential and desirable criteria for the role. Your responses will be scored based on the relevance to the roles requirements.

Paper Sift

Independent reviewers will evaluate your application against recruitment criteria, scoring each question from 1-4

Assessment Centre

Held at Warwickshire Police OCC in Warwick Technology Park. The session takes several hours and includes:

Spelling Test

Statement Test (Listening)

Mapping Exercise

Typing Test

Problem Solving Exercise

Example Calls Exercise

Interview

Conducted via Microsoft Teams and will last about an hour. You will be asked 6 questions related to the essential criteria for the role, with a mix of example based and scenario-based questions. In preparation for this, think about your transferable skills, research Warwickshire Police, and focus on the specific services offered in the OCC

Vetting

Before joining, a vetting process is conducted that includes gathering details of your family and any known criminal associations. You must inform those listed as they will be included in these background checks.

Final Offer of Role

After successfully completing all previous stages, you will receive a formal job offer.

Training

You will undergo 6 weeks of classroom training, Mon-Fri, this will give you the grounding, learning all aspects of the role as well as systems usage, vulnerability, risk, law, and many other elements critical to the role. Please note that no annual leave can be taken during this six-week training period.

Tutoring

Following classroom training, you will be assigned a tutor to guide you as you start taking live calls and transition into the full role of OCC Communications Officer.

Answer the call. Assess the risk. One call can change everything.

What can we offer you?

As a valued member of our organisation, you’ll benefit from the below and more!

This role offers clear pathways for career development, including progression to controller and supervisory positions

Local Government Pension Scheme

Unison Membership

Access to Employee Assistance Program (EAP)

Occupational Health Services

Free Parking

On-site Gym Facilities

Fully equipped kitchen and rest break areas

Starting Annual Leave balance of 24 days rising to 29 after five years’ service

Additional payments for bank holiday working

Access to a wide range of internal support networks

Access to Coaching & Mentoring Schemes

Health & Wellbeing Support

Career progression pathway

Eligibility for Blue Light discounts

Warwickshire Police Sports and Social Club - open to all employees all members have access to Police Perkz discount platform

Sports Club Lottery

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Why work for Warwickshire Police?

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

Equality, diversity and inclusion

Warwickshire Police are committed to equality, diversity and inclusion.

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

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Job Profile or Other Relevant Document

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CD grade profile (Comparator role).doc - 1087KB

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Converted File CD grade profile (Comparator role).pdf - 159KB

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Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.

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