Sales Engineer

About the Position

The Sales Engineer- Southeast Asia(Malaysia/Indonesia) reports to the Manager of APACSales Engineering and is responsible fordriving technical sales success and supporting revenue growth within an assigned geographic area. They are responsible fordirectly engaging end users to stimulate business through indirect sales channels such as value-added resellers (VARs), resellersand distributors, and to serve as liaisons to channel partners with regards to any sales-related service and support issues.

A Day inthe Life

The main responsibilities of the role include forging strategic relationships with channel partners to help them develop, support,and sell our solutions. Additionally, they are the primary technical contact for end users interested in purchasingthe WatchGuard product lines.SEs train and support partners, provide demos to both partners and customers, assistin customer evaluations &Proof of Concepts (POCs), as well as deliver technical enablement and help answer questions from their customers relating to our solutions. SEs help answer RFPquestions and provide customer and partner feedback to our Product Management team,helping to representthe needs of our customers, partnersand field teams. In addition to these responsibilities, theSales Engineerserves asa trusted cybersecurity advisor to partners, customersand the sales organization, workingclosely with the sales teams during sales calls andmeetings tohelp evangelize WatchGuard solutions.

Position Responsibilities

• Must be based in the assigned Southeast Asia (Malaysia/Indonesia) territory, with the ability to travel regionally as requiredto support customer, partnerand company events.

• Identify, developand expand technical relationships with key distributors, resellersand MSSPpartners in territory

• Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical training.

• Assistfield sales with technical pre-sales activities and appropriate post-sales escalation support

• Assistin increasing reseller, partner, and end user adoption of WatchGuard’s products through tradeshows and training (seminars, webinars, technical training, etc.)

• Drive coordination of inter-departmental technical resources as needed to close prospective opportunities

• Escalate and resolve partner and customer issues when appropriate

• Assistevaluation customers with the setup and configuration of WatchGuardnetwork security, endpoint securityand cloud security solutions

• Identifyand report on competitive trends (products, promotions, etc.)

• Create technical content to present to various audiences including end users and partners

Required Skills

• Deliver compelling, energetic demonstrations, workshops,and presentations on security products and technologies, with the ability to handle customer objections and inquiries

• Strong networking and network security background

• Pre-sales, solution consulting, technical enablementor equivalent customer-facing technical experience

• Strong written and verbal communication, listening, and negotiation skills.

• Ability to present and discuss technical concepts in English and local languages, e.g.Bahasa, Mandarin/Cantonese.

• Ability to create end-to-end security solutions for customer environments

• Abilityto work independently, beself-motivated,proactiveand resultsoriented in a remote environment

• Abilityto balance competing priorities

Preferred Skills

• WatchGuard or key competitor product knowledge

• Experience with network security, endpoint security, MDR, XDR, cloud security or managed security platforms is advantageous

• Wireless networking knowledge or experience

• Regional SEA channel or distributor experience

Experience & Education

• 2+ yearsin networksecurity, cybersecurity, solutionengineering, technicalconsulting, partner enablementor customer-facing technical roles.

• Prior pre-sales technical experience is preferred.

• BS/BA or equivalent practicalexperience

• Relevant industry certifications such as networking, security, cloud, endpoint, firewallor vendor-specific certifications are advantageous.