Operations Training Regional Lead

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

As we launch in DRC, the Training Regional Lead will focus on strategic planning and rigorous supervision of all training activities. The role involves setting the foundation for the country's training objectives and ensuring high-quality support for the Agent Network. 

In this role you'll;

• Training needs assessments
• Lead the regional operations team in identifying opportunities to improve the operational execution.
• Determine training requirements by reviewing the training strategy defined by the country leads and reviewing results of agent trainer coaching; evaluating training effectiveness.
• Training material translated into English, French
• Lead the translation of training content. 
• Utilize observations and data-driven insights to help improve training materials. 
• Assist with training vocals and video recording. 
• Training planning and delivery
• Execute individual training sessions for the team, site and remote facilitation training activities, and lead training sessions when needed. 
• Perform agent visits addressing the team’s action items.
• Coordinate and assist with the training and implementation of new rollouts regionally in liaison with regional and territory leads.
• Training admin and evaluation
• Manage and administer the training for assigned regions including monitoring the right slack channels, WhatsApp groups etc. to gather training requirements and gaps.
• Evaluate and report training program(s) effectiveness, and help implement changes as needed.
• Gather feedback from trainees during and following training to determine instructional and content effectiveness in collaboration with your lead.
• Quality assurance and continuous improvement standards for the delivery of OKRs, E-Learning and key skills training targets per assigned staff can be achieved.
• Plan and execute the transition from the training of agents from face-to-face to digital.

Key details

• Location: You'll work from our office in Kinshasa and may travel to field locations.
• Work authorization in  is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in French, English, and good command of local languages.
• At least 5 years of relevant work experience, specifically managing training or an agent network
• Ideally, have prior work experience in a learning & development context, teaching and/or training admin experience in a corporate setting.
• Enjoy learning and can grasp a breadth of fields.
• Are proficient in group training, presentations and public speaking.
• Can analyze data to measure training ROI and identify operational gaps.
• Have experience in facilitating group learning events.
• Comfortable working on the field and interacting regularly with agents face-to-face.
• Have built and led strong teams in achieving key results.
• Adjust quickly to changing priorities and conditions.
• Are tech-savvy: proficient in digital training tools including Google Sheets, Slack for content delivery and administration.

You might be a good fit if you

• Possess a Master’s degree or equivalent job experience in a related field.
• Display the ability to identify problems and suggest solutions under quality operating standards.
• Have excellent problem-solving and analytical skills.
• Are extremely organized and skilled in prioritizing multiple projects.
• Are self-disciplined, highly motivated and able to work independently.
• Have prior work experience in a learning & development context; teaching and/or training admin experience in a university, corporate, or government setting is a plus.
• Enjoy learning and can grasp a breadth of fields.
• Are proficient in group training, presentations and public speaking.
• Can analyze data at a basic level.
• Have experience in facilitating group learning events.
• Comfortable working on the field and interacting regularly with agents face-to-face.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on  Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.