Regional IT Manager

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

Our IT Operations team provides strategic oversight and management of our IT infrastructure across all our operating countries, making sure that it is robust, scalable, and aligned with Wave’s growth and operational needs. This team is dedicated to ensuring that all employees have the necessary tools and resources to perform their roles efficiently. In essence, IT Operations ensures the availability, reliability and security of the systems that support the business day to day operations. 

We’re looking for a Regional IT Manager to oversee IT Operations across several Wave countries of operations, including but not limited to Ivory Coast, Mali, and Burkina Faso. 

In this role, you'll; 

• Own IT operations across multiple countries, ensuring 99.9% uptime for IT services, hardware, and core tools at all locations.
• Act as the primary escalation point for country-level IT issues, coordinating with local IT staff and external vendors to resolve problems quickly.
• Ensure all employees across your region have access to the tools and equipment they need to perform their roles effectively.
• Develop and maintain playbooks, policies, and documentation to align how IT staff work, regardless of location, and guide employees on equipment and tools used at Wave.
• Ensure adherence to  standardized IT processes and policies across your countries of oversight, such as onboarding, offboarding, infrastructure configuration and management, asset management, information security, etc.
• Partner with the Information Security team to implement and uphold Wave's security policies, adapting them to the operational realities of each country in your region.
• Advise the broader IT and leadership teams on regional nuances - including purchasing constraints, network infrastructure, and local regulations - that affect how Wave policies are designed and executed.
• Identify and flag resourcing gaps, drive hiring decisions for IT roles within your remit.
• Collaborate cross-functionally with People, Finance, and Operations teams to ensure IT supports Wave's broader business goals.
• Review contracts, service level agreements (SLAs), renewals, and vendor performance metrics.
• Evaluate technology investments and provide cost-benefit recommendations to leadership.
• Identify opportunities to improve operational efficiency and reduce risk.
• Participate in security reviews, incident response discussions, and risk assessments.
• Support initiatives related to identity management, multi-factor authentication, endpoint security, and compliance.
• Exercise sound judgment when evaluating security concerns and escalation requirements.
• Analyze vendor reports, operational metrics, technology spending, and support trends.
• Own the IT Budget for your countries of remit.

Key details

• Location: You'll be based in Wave's operating market- Côte d'Ivoire and will travel regularly across your region.
• Work authorization in Ivory Coast is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluency in both English and French
• 5+ years as a Country IT Manager, ideally in a fast-paced office setting
• Demonstrated experience managing IT operations across regionally dispersed teams or offices
• Experience managing and troubleshooting corporate apps like Gsuite
• Network management (experience with products like Palo Alto, Cisco, Sophos, etc...)
• Experience selecting, implementing and managing endpoint management systems (Jamf, Intune, Bigfix, SCCM), and different operating systems (macOS, windows/android, iOS)
• Advanced Excel/Google Sheets skills
• Experience in telephony or telephony infrastructure management.
• Experience in process improvement and change management.
• Complex multi-stakeholder project management experience.
• Experience in managing information security operations

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• Can formulate, document, and implement IT policies while staying updated on new policies that impact our operations.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.  
• Have the capability to influence and collaborate with stakeholders to achieve IT objectives and support business goals.
• Have experience managing, developing and growing IT teams.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Have developed processes with minimal guidance and have implemented them effectively.

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on  Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.