Technical Services Manager

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That’s why we focus on making buildings work - not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

If this role excites you and you think you could make a difference here, we’d encourage you to apply - even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that - because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect - through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders - our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared - typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character - that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

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Title, Team and Role Summary

Title : Technical Services Manager

Team : Site - 17 Columbus Courtyard

Who Does This Role Report Into? Site Director

Role Summary / Purpose and Scope

Providing a dedicated technical resource for 17 Columbus Courtyard (17CC), Canary Wharf, London, a multi-let, lab-enabled life sciences and technology building providing flexible laboratory and office space across nine upper floors, with a ground floor amenity offer including café, co-working, meeting and conference facilities.

The Technical Services Manager will hold the ongoing management and day-to-day responsibility for all Hard Services service partners, including specialist laboratory service providers. Based at 17CC five days per week and supporting the Site Director and Lab Services Manager, the role will work closely with the operational team and the client to bring the building to full occupation and ensure its ongoing safe, compliant and efficient operation, whilst having due regard to expenditure and current legislation.

The role will take a lead on the critical building services that support laboratory occupiers, such as ventilation and fume extraction, pressure regimes, specialist gases, process water and standby power. It will also lead on building optimisation and ESG initiatives, review technical documentation for fit-out, project and redevelopment works, and ensure MEP compliance audits are completed in line with ACOPs, ISO and British Standards to support the MAPP V1 standards.

Skills, Knowledge and Values

Skills (People & Technical)

• Lead and assist the operational team with the management and performance of all MEP/VT supply partners, including specialist laboratory service providers and consultants where appropriate.
• Oversee the critical building services that support laboratory occupiers, such as ventilation and fume extraction, pressure regimes, specialist gases, process water and standby power, ensuring resilience and continuity of service for the scientific work being undertaken.
• Provide the engineering point of contact for the building, directing questions upward to internal support functions, including the Technical Services and Building Consultancy support network.
• Leads from the front, supports and identifies change and controls and enhances change management, represents MAPP and the clients values.
• Engage with the Facilities Management, Building Consultancy and Sustainability teams and develop a partnering ethos to aid the MAPP V3 offers.
• Further Job Specific skills are included in the Role Profile

Values & Behaviour

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self-management, including showing initiative, being proactive and meeting deadlines.
• Embracing change including technology
• Engaging with the big picture.
• Great service delivery, including working in partnership with internal and external individuals and good written and verbal communication.
• Achieving results and prioritising work.
• Innovative solutions and problem-solving.
• Developing self and others, with willingness to learn.

Experience and Salary

Level of Experience / Certifications:

• 4 years’ experience of working in a similar role
• Demonstrable understanding of building engineering, technical services and maintenance, ideally within a life sciences, laboratory or other technically complex building
• Understanding of critical laboratory building services such as LEV and fume cupboards, ventilation and pressure regimes, specialist gases and process water (desirable)
• Experience of managing fit-out works from the Landlord perspective, ideally including laboratory fit-outs
• Solid understanding of Health & Safety, LEV, COSHH, L8, LOLER, PUWER, IPAF, PASMA, CDM and High Voltage distribution
• Knowledge of working at height, confined spaces and pressure systems, and substantial knowledge of operating and maintaining HVAC systems
• Computer literate; able to create spreadsheets and presentations and write logical, concise and persuasive reports
• H&S and fire safety understanding and assessments

Qualifications:

• Relevant engineering qualification or experience
• Relevant professional and/or technical qualification or membership - IWFM / NEBOSH / IOSH / CIBSE
• Experience of the following systems:
• Riskwise (or similar H&S compliance systems)

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience)

£75,000 - £85,000 per annum, depending on experience.

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