Program Manager

⇒ Role Summary

The Program Manager will lead the end‑to‑end delivery of multi‑stream programs involving Card Authorization Target Operating Model (TOM) as well as Featurespace implementation for the client. This role is responsible for being primary client-facing project management consultant, managing cross‑functional workstreams and ensuring delivery outcomes align with client objectives.

For Featurespace implementation this on-site role will be responsible for client-facing program orchestration of the POC & full-scale rollout —owning governance reporting, communication, delivery cadence, and cross-team coordination—ensuring structured execution, stakeholder alignment, and successful project delivery to enable the delivery teams to focus on timely and quality outcomes.

⇒ Main Responsibilities

Card Authorization TOM

• Support design and rollout of the Card Authorization TOM across 4 regional markets (MY, TH, ID & VN).
• Assist in documenting target state, governance framework and progress.
• Manage weekly cadence with markets on implementation progress of various deliverables.
• Coordinate internal briefing/ training session.
• Conduct and manage Market readiness check.
• Coordinate inputs across regional markets for quarterly cadence update.
• Track implementation progress, issues, and dependencies; prepare management updates.
• May also support portfolio lending related initiatives & adhoc projects.

Featurespace Implementation

• Program orchestration and cross-team coordination of large-scale, multi-phase programs involving Featurespace deployments (POC & full-scale implementation).
• Oversee delivery of Featurespace implementations, including onboarding, configuration, model tuning, and go-live support, in close coordination with Featurespace delivery project manager.
• Own end-to-end program governance, including scope, milestones, dependencies, risks, and delivery cadence. 
• Act as the primary client-facing interface and provide a clear escalation and coordination point for queries, clarifications and follow-ups. Ensure the client has a predictable engagement rhythm (early emphasis on high touch, then optimisation).
• Implement program governance frameworks, delivery playbooks, and best practices across fraud technology initiatives.

⇒ Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• More than 8 years of experience in consulting and/or project management within fintech, payments, banking, or financial crime technology.
• Proven track record managing large, complex, technology-driven programs involving multiple stakeholders and workstreams.
• Good understanding of fraud, AML, or financial crime ecosystems within financial institutions.
• Exceptional stakeholder management and executive communication skills.
• Experience working with data-driven or machine-learning platforms is strongly preferred.
• Familiarity with regulatory and compliance environments across APAC markets.
• Strong analytical mindset with the ability to connect technical delivery to business outcomes.
• PMP, PgMP, SAFe, or Agile certifications are a plus.

⇒ What Success Looks Like

• High client satisfaction and trust at senior stakeholder levels.
• Programs delivered on time, within scope, and aligned to client risk and regulatory objectives.
• Tangible business outcomes such as reduced fraud losses, lower false positives, and improved customer experience.
• Scalable, repeatable delivery frameworks that support future Featurespace growth in the region.

Skills

Progress Monitoring, Machine Learning, Access Cards, market strategy development, Regulatory Compliance, governance framework, Information Technology, Financial Crime Laws and Regulations, Technical Delivery, Schedule Management, AML, Training Sessions, Collaboration With Stakeholders, Stakeholder Management, Project Management Professional, Agile Development