Junior Technical Support Specialist

Webbingsolutions • On-call duty • 13 days ago
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Salary
$19k – $21k per year (net)
Location
In office (Riga)
Seniority
Junior
Employment
Full-Time

First seen by Alion on Sep 30, 2026.

Overview
Company
Impact
Profile match

Webbingsolutions

webbingsolutions.com
Description:
  • Respond to customer inquiries and support requests via Zendesk and other channels.
  • Troubleshoot basic technical and operational issues.
  • Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
  • Escalate complex or unresolved issues to senior team members when necessary.
  • Maintain clear and professional communication with customers in English.
  • Follow internal workflows and contribute to knowledge base documentation when needed.
  • Full-time role, working in rotating shifts as part of a 24/7 support team (working night shifts from home is possible, after probation, working from home 1 - 2 days is possible).
Requirements:
  • Education in Telecommunications, IT, or a related technical field mandatory.
  • Fluent written and spoken English mandatory.
  • 1+ year of previous customer support experience preferred.
  • Interest in telecom, mobile technologies, and IoT is a strong advantage.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work well both independently and in a team environment.
  • Basic problem-solving skills and a willingness to learn technical troubleshooting.
What we offer:
  • An exciting and challenging workplace with great skill and knowledge development opportunities.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • The opportunity for professional development within a reputable international innovative and growing company.
  • Salary level: 1400-1600 EUR gross
  • Social benefits
  • 200 EURO monthly Wolt food allowance
  • Medical insurance
  • Free mobile services with Tele2
  • Car parking spot
  • Team events

If you feel that your experience and personality match the position, we look forward to seeing your resume.
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