Operations Manager

WEDAC MICROFINANCE INSTITUTION LIMITED

WE ARE HIRING!

Operations Manager

Duty Station: Monduli, Arusha, Tanzania

Employment Type: Full-Time

Reporting To: General Manager

Application Deadline: 15 November 2026

About WEDAC

WEDAC Microfinance Institution Ltd is a licensed microfinance institution committed to empowering underserved communities through accessible financial services, with a particular focus on women, smallholder farmers, entrepreneurs, and rural households.

As part of our strategic growth agenda, WEDAC is strengthening its operational capacity and expanding its presence across Arusha and Manyara Regions.

We are seeking a dynamic, experienced, and results-oriented Operations Manager to lead our day-to-day operations, strengthen institutional performance, and spearhead our branch expansion strategy.

Position Purpose

The Operations Manager will provide strategic and operational leadership to ensure efficient service delivery, sustainable loan portfolio growth, effective risk management, and successful expansion into new markets.

The successful candidate will play a central role in translating WEDAC’s growth strategy into measurable operational results.

Key Responsibilities 1. Operational Leadership & Performance

• Oversee WEDAC’s daily microfinance operations across existing and new service locations.
• Develop and implement operational plans aligned with institutional strategic objectives.
• Establish efficient systems, procedures, and performance monitoring mechanisms.
• Supervise field operations, loan administration, collections, and branch activities.
• Improve staff productivity, operational efficiency, and customer service.

2. Branch Expansion & Business Growth

• Lead the establishment and operationalization of WEDAC’s proposed branches in Mbulu, Dongobesh, and Katesh.
• Develop practical branch rollout plans, staffing structures, budgets, and performance targets.
• Identify business growth opportunities in underserved rural markets.
• Drive customer acquisition, loan portfolio expansion, and market penetration.
• Ensure new branches achieve operational efficiency and progress toward financial sustainability.
• Develop strategies to reduce field operational costs while increasing customer outreach.

3. Loan Portfolio Management & Risk Control

• Monitor portfolio quality, repayment performance, and delinquency trends.
• Implement effective loan monitoring and recovery strategies.
• Strengthen credit assessment, disbursement, and collection procedures.
• Establish early-warning mechanisms for portfolio deterioration.
• Ensure compliance with institutional credit policies and applicable Bank of Tanzania regulations.

4. Team Leadership & Capacity Development

• Supervise and mentor branch officers, field officers, and operational teams.
• Establish clear performance targets and accountability mechanisms.
• Coordinate staff recruitment, training, deployment, and performance evaluations.
• Promote a culture of integrity, teamwork, accountability, and results.

5. Operational Systems & Reporting

• Strengthen the use of Management Information Systems (MIS) for loan tracking, reporting, and operational decision-making.
• Ensure accurate and timely operational and portfolio reports.
• Monitor branch budgets, operational expenditures, and productivity.
• Provide regular performance analysis and recommendations to senior management.
• Collaborate with Finance and other departments to strengthen internal controls.

Required Qualifications Education

• Bachelor’s degree in Finance, Accounting, Banking, Business Administration, Economics, or a related field.
• A postgraduate qualification in Management, Finance, or Business Administration will be an added advantage.

Professional Experience

• Minimum 10 years of relevant experience in microfinance, banking, or financial services.
• At least 5 years in an operational leadership or supervisory role.
• Demonstrated experience in managing loan portfolios, field operations, and branch performance.
• Proven ability to lead business expansion, establish new branches, or manage decentralized operations.
• Experience working with rural communities, women’s lending groups, and agricultural financing is highly desirable.

Key Competencies

We are particularly interested in candidates who demonstrate:

• Strong operational leadership and execution skills.
• Proven loan portfolio growth and recovery experience.
• Ability to establish and manage new branches.
• Sound understanding of microfinance risk management.
• Strong financial analysis and budgeting capabilities.
• Experience managing geographically dispersed teams.
• Proficiency in microfinance MIS and digital financial services.
• Excellent communication and stakeholder management skills.
• High integrity, accountability, and problem-solving ability.
• Willingness to travel extensively within Arusha and Manyara Regions.

What We Are Looking For

We want a leader who can build, not just maintain.

An individual who understands rural microfinance, can identify growth opportunities, build high-performing teams, improve repayment performance, and successfully translate expansion plans into sustainable business operations.

Method of Application

Interested candidates should submit:

• An updated Curriculum Vitae (CV).
• A cover letter highlighting relevant operational management and expansion experience.
• Copies of relevant academic and professional certificates.
• Contact details of three professional referees.

Send applications to: [email protected]

Email Subject: APPLICATION – OPERATIONS MANAGER

Deadline: 15 November 2026

Only shortlisted candidates will be contacted.