Account Manager

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: - ( - )

Experience: 3+ yrs

Location: Hyderabad

As a Account Manager, you will act as the primary liaison between pharmaceutical partners and our in-house pharmacovigilance specialists, ensuring that safety data is monitored, reported, and acted upon in a timely and compliant manner. You will drive proactive customer success by anticipating client needs, translating complex regulatory requirements into actionable plans, and fostering long-term relationships grounded in trust and transparency. Your role will be pivotal in translating clinical insights into operational excellence, helping clients navigate evolving safety standards while maximizing the value of our services. You will collaborate closely with cross-functional teams, continuously improving processes to exceed client expectations and support their strategic growth goals.

Requirements

• Manage end-to-end pharmacovigilance accounts, ensuring compliance with global regulatory frameworks.
• Act as the main point of contact for clients, addressing inquiries, resolving escalations, and providing proactive insights.
• Develop and deliver quarterly business reviews, highlighting safety metrics, trends, and recommendations.
• Partner with clinical and regulatory teams to interpret safety data and recommend risk mitigation strategies.
• Identify upsell opportunities for additional services such as signal detection, risk management, and safety reporting.
• Conduct regular training sessions for clients on regulatory updates, system usage, and best practices.
• Coordinate with internal stakeholders to tailor solutions that meet individual client requirements and objectives.
• Monitor project timelines and budgets, ensuring deliverables meet quality standards and client expectations.
• Gather client feedback and translate it into actionable improvements for product and service offerings.
• Maintain accurate records in CRM systems, ensuring transparency and traceability of all client interactions.
• 3+ years of experience in pharmacovigilance or related life sciences domain.
• Proven track record of managing client accounts with a focus on customer success.
• Strong understanding of regulatory requirements such as ICH, FDA, EMA, and WHO guidelines.
• Excellent communication and presentation skills in both English and Hindi.
• Ability to analyze complex data sets and translate findings into clear, actionable insights.
• Demonstrated success in driving process improvements and operational efficiencies.
• Comfortable working in a fast-paced, collaborative environment.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Ability to build rapport with technical and non-technical stakeholders alike.
• Experience with regional or global accounts and multi-site coordination.