AI Engineer

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Experience: 3+ yrs

Location: Gurugram, Haryana, India

Job Type: Full-time

We are looking for a driven and entrepreneurial Business & Operations Professional to contribute to the development and scale-up of a fast-growing quick commerce platform focused on parents and children.

This role is suited for someone who thrives in a 0-to-1 environment and enjoys solving complex business and operational problems. You will work across strategy, execution, customer experience, marketplace operations, and growth initiatives to help build scalable systems and processes from the ground up.

The ideal candidate will combine strong analytical thinking with hands-on execution and a high level of ownership.

Requirements

Key Responsibilities

• Support leadership in developing and executing strategic and operational priorities.
• Analyse business performance, customer behaviour, operational metrics, and growth opportunities.
• Identify operational bottlenecks and develop practical solutions to improve efficiency and customer experience.
• Build and implement scalable processes for quick commerce and marketplace operations.
• Work across supply, fulfilment, inventory, customer experience, technology, and business teams to drive execution.
• Develop dashboards, reports, and performance metrics to track business and operational outcomes.
• Identify opportunities to improve customer acquisition, engagement, retention, and overall experience.
• Support the design and optimisation of customer journeys for parents and families.
• Coordinate cross-functional initiatives from problem identification through implementation and measurement.
• Conduct market, customer, competitor, and category research to identify new opportunities.
• Develop business cases, analysis, presentations, and recommendations for leadership.
• Establish operating mechanisms, review processes, and performance cadences for critical business functions.
• Track key initiatives, timelines, dependencies, risks, and action items.
• Identify opportunities for automation, technology adoption, and process standardisation.
• Support experimentation and rapid iteration across new products, services, and operational models.
• Take ownership of high-priority projects and independently drive them toward measurable outcomes.
• Contribute to building scalable systems and processes as the business moves from 0 to 1 and beyond.

What Makes You a Great Fit

• 3+ years of experience in business operations, strategy, consulting, product operations, growth, program management, ecommerce, quick commerce, or a related field.
• Experience working in startups, high-growth businesses, ecommerce, marketplaces, consumer technology, or digital platforms is preferred.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Demonstrated ability to take ownership of ambiguous problems and drive them through to execution.
• Strong understanding of business operations, process improvement, customer experience, and growth.
• Ability to work effectively across multiple functions and coordinate with diverse stakeholders.
• Strong proficiency in Excel/Google Sheets, PowerPoint/Google Slides, and business analysis tools.
• Experience with dashboards, KPIs, business reporting, or data analytics is advantageous.
• Strong commercial understanding and customer-centric mindset.
• Excellent communication, presentation, and stakeholder-management skills.
• Highly proactive, adaptable, and comfortable operating in a fast-paced 0-to-1 environment.
• Ability to balance strategic thinking with hands-on execution.
• Strong ownership mindset with a willingness to take on responsibilities beyond a narrowly defined job description.
• Bachelor's degree in Business, Engineering, Economics, Management, or a related discipline is preferred.