Business Head - AP & Telangana

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Experience: 8+ yrs

Location: Hyderabad, Telangana, India

Job Type: Full-time

We are looking for an experienced State Business Head to lead business expansion, revenue growth, and multi-location retail operations across the state.

The role will be responsible for scaling the branch network, driving customer acquisition and retention, strengthening market presence, and leading branch and sales teams towards ambitious business targets. The ideal candidate will bring strong commercial acumen, proven leadership experience, and deep understanding of gold, jewellery, financial services, or retail operations.

Requirements

KEY RESPONSIBILITIES

• Drive state-wide business expansion and branch network growth in line with the overall expansion strategy.
• Identify high-potential locations and evaluate market opportunities for new branch launches.
• Oversee new branch openings and ensure operational readiness, scalability, and performance.
• Drive aggressive revenue growth, customer acquisition, retention, and branch productivity.
• Develop and execute initiatives aimed at significantly increasing state-level revenue.
• Work closely with the Head of Sales to implement centralised sales strategies and standardised processes.
• Lead, mentor, and manage branch managers, sales teams, and other frontline employees across the state.
• Establish clear performance expectations and ensure strong accountability across branches.
• Monitor branch performance through dashboards, KPIs, sales reports, and business reviews.
• Identify underperforming branches and implement corrective actions to improve results.
• Map local markets, analyse customer behaviour, and monitor competitor activities.
• Develop initiatives to strengthen market penetration, customer acquisition, and brand presence.
• Ensure consistent delivery of an exceptional customer experience across all branches.
• Maintain transparency, trust, and ethical standards across gold-buying and customer transactions.
• Ensure strict adherence to centralised policies, SOPs, audit requirements, and operational controls.
• Ensure compliance with ethical gold-buying practices and applicable business processes.
• Manage state-level business performance and contribute to P&L management and profitability.
• Collaborate with Marketing, Finance, Operations, and central leadership teams to ensure smooth execution.
• Review market trends, business performance, and customer insights to identify growth opportunities.
• Build a strong culture of performance, customer focus, operational discipline, and continuous improvement.

WHAT MAKES YOU A GREAT FIT

• 8+ years of experience in business leadership, retail operations, regional operations, sales leadership, or a related commercial function.
• Proven experience managing multi-location operations and large branch networks.
• Strong experience in the gold, jewellery, financial services, or retail industry is highly desirable.
• Demonstrated success in driving significant revenue growth and business expansion.
• Experience managing large teams, including branch managers and frontline sales teams.
• Strong understanding of retail operations, customer behaviour, sales processes, and market penetration strategies.
• Strong financial and commercial acumen with the ability to manage state-level P&L and profitability.
• Proven ability to identify new markets, evaluate locations, and support branch expansion.
• Strong understanding of performance management, KPIs, dashboards, and corrective-action planning.
• Strategic thinker with strong execution capabilities and a hands-on leadership approach.
• Excellent communication, negotiation, influencing, and relationship-management skills.
• Strong customer-centric mindset with a focus on transparency, trust, and service quality.
• Ability to work effectively with centralised Sales, Marketing, Finance, Operations, and Leadership teams.
• Strong decision-making and problem-solving abilities in a fast-paced retail environment.
• Graduate degree is required; MBA or equivalent business qualification is preferred.