Client Advisor

This role is for one of Weekday’s clients

Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA)

Min Experience: 2+ years

Location: Delhi, India, new delhi

JobType: full-time

We are looking for a customer-focused Client Advisor with 2-4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or luxury fashion. The ideal candidate should have experience serving high-net-worth individuals (HNIs), delivering personalised shopping experiences, achieving sales targets, and building long-term customer relationships.

The candidate should possess excellent communication and interpersonal skills, a strong understanding of luxury clientele expectations, and the ability to provide an exceptional in-store shopping experience.

Requirements

Key Responsibilities

• Welcome and assist luxury customers, understand their preferences, and identify their specific requirements.
• Provide personalised shopping assistance and recommend suitable jewellery products based on customer needs, occasions, and budgets.
• Explain jewellery collections, product features, designs, and other relevant details to customers.
• Drive sales and consistently achieve assigned monthly and category-wise sales targets.
• Build and maintain long-term relationships with customers to encourage repeat purchases and customer loyalty.
• Handle customer enquiries, complaints, returns, exchanges, and jewellery repair requests professionally.
• Maintain attractive jewellery displays and ensure adherence to visual merchandising standards.
• Manage daily inventory, maintain accurate stock records, and coordinate stock replenishment.
• Follow store standard operating procedures (SOPs) and jewellery security protocols.
• Gather customer feedback and share insights on product preferences and buying behaviour with internal teams.

Required Experience and Skills

• 2-4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or premium fashion retail.
• Experience handling HNI and luxury clientele.
• Strong understanding of personalised customer service and luxury retail expectations.
• Proven ability to achieve sales targets and drive revenue.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to understand customer preferences and provide tailored product recommendations.
• Experience in customer relationship management and client retention.
• Knowledge of retail operations, inventory management, and visual merchandising.

Must-Have Skills

• Client Advisor
• HNI Client Handling
• Customer Relationship Management

Good-to-Have Skills

• Luxury Client Servicing
• Jewellery and Gems
• Luxury Brand Experience