Presales Engineer - GSD

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Experience: 8+ yrs

Location: Bengaluru

We are looking for an experienced Senior Pre-Sales Engineer to serve as a trusted technical advisor to enterprise clients, helping them understand, evaluate, integrate, and adopt technology solutions. The role combines technical consulting, API integrations, Proof of Concept (POC) delivery, solution demonstrations, and customer engagement.

The ideal candidate will have a strong technical foundation in enterprise SaaS, RESTful APIs, and software integrations, along with the communication and problem-solving skills needed to translate complex business requirements into effective technical solutions.

Requirements

Key Responsibilities

• Own and manage end-to-end Proof of Concept (POC) engagements, including technical setup, implementation, integration, testing, and client coordination.
• Conduct tailored technical demonstrations and solution presentations aligned with customer requirements and business use cases.
• Serve as the primary technical point of contact for prospective and existing clients across evaluation, implementation, and post-sales stages.
• Provide technical consulting to help clients assess product capabilities, integration requirements, and solution suitability.
• Support customers with REST API integrations, SDK implementation, authentication workflows, and troubleshooting.
• Work with HTTP, JavaScript, JSON, OAuth, SQL, and related technologies to diagnose and resolve integration issues.
• Collaborate with Sales, Product, Engineering, and Support teams to address technical challenges and deliver suitable solutions.
• Translate customer requirements into technical specifications, implementation plans, and solution recommendations.
• Conduct product training sessions, technical account reviews, and client meetings to improve product understanding and adoption.
• Build strong customer relationships through proactive technical guidance and timely issue resolution.
• Collect customer feedback, document feature requests, and coordinate enhancements with Product and Engineering teams.
• Identify opportunities to improve implementation efficiency, product utilisation, and customer experience.
• Support customer retention and renewal initiatives by demonstrating product value and addressing technical concerns.
• Maintain technical documentation, integration guides, POC outcomes, and solution-related records.

What Makes You a Great Fit

• 8+ years of overall professional experience, including at least 3 years in Pre-Sales Engineering, Sales Engineering, Solutions Consulting, or Support Engineering.
• Strong experience with B2B enterprise software, SaaS platforms, payments, fintech, or mobile technology.
• Hands-on knowledge of RESTful APIs, HTTP, JavaScript, JSON, OAuth, and SQL.
• Proven ability to lead POCs, technical evaluations, client integrations, and onboarding engagements.
• Experience delivering technical demonstrations and translating customer requirements into practical solutions.
• Strong debugging, troubleshooting, and analytical problem-solving skills.
• Ability to explain complex technical concepts clearly to technical teams, business stakeholders, and senior decision-makers.
• Excellent communication, presentation, stakeholder-management, and customer relationship skills.
• Ability to manage multiple client engagements and priorities in a fast-paced environment.
• Experience with Android or iOS SDK integrations is an advantage.
• Exposure to fraud prevention, device intelligence, identity verification, risk management, payment technologies, or enterprise security is desirable.
• A bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related discipline is preferred.