Program Manager - Middle Mile

'

: - ( - )

Experience: 3+ yrs

Location: Bengaluru

As a Program Manager - Middle Mile, you will be responsible for coordinating transportation networks, managing warehouse-to-warehouse movement, monitoring logistics performance, and ensuring compliance with pharmaceutical distribution standards. You will work closely with transportation partners, warehouse teams, operations, quality, and other stakeholders to streamline logistics processes and improve delivery performance.

The role requires a strong understanding of cold-chain logistics, temperature-controlled transportation, GDP practices, and operational risk management. You will also drive process improvements, track key performance indicators, resolve operational challenges, and ensure the reliable movement of temperature-sensitive and other pharmaceutical products across the supply chain.

Requirements

Key Responsibilities

• Middle-Mile Operations: Plan, coordinate, and monitor middle-mile transportation activities between warehouses, distribution centres, and other supply chain facilities.
• Transportation Management: Oversee vehicle allocation, route planning, shipment scheduling, transporter coordination, and timely movement of pharmaceutical consignments.
• Warehouse Operations: Coordinate with warehouse teams to ensure efficient dispatch, shipment handovers, loading and unloading, inventory movement, and documentation.
• Pharmaceutical Logistics: Ensure the safe and compliant transportation of pharmaceutical products while maintaining product quality and integrity throughout the distribution process.
• Cold-Chain Management: Monitor temperature-controlled shipments, ensure adherence to specified temperature ranges, review temperature records, and coordinate the resolution of temperature excursions.
• GDP Compliance: Ensure logistics activities comply with applicable Good Distribution Practices (GDP), SOPs, documentation requirements, and quality standards.
• Operational Performance: Track KPIs such as on-time dispatch, on-time delivery, transit time, shipment accuracy, temperature compliance, and transportation cost.
• Partner Management: Coordinate with transporters, third-party logistics providers, warehouse partners, and internal teams to maintain service levels and resolve operational issues.
• Issue Resolution: Identify and address shipment delays, route disruptions, temperature deviations, documentation gaps, and other logistics-related challenges.
• Process Improvement: Identify opportunities to improve transportation efficiency, warehouse coordination, capacity utilization, and overall supply chain performance.
• Reporting and Documentation: Prepare operational reports, maintain accurate shipment records, monitor service-level agreements (SLAs), and provide regular performance updates to stakeholders.
• Risk Management: Identify potential supply chain risks and implement corrective and preventive actions to minimize disruptions and ensure continuity of operations.

What Makes You a Great Fit?

• Bachelor's degree in Supply Chain Management, Logistics, Pharmacy, Pharmaceutical Sciences, Operations Management, or a related field.
• Minimum of 3 years of relevant experience in middle-mile logistics, transportation management, warehouse operations, or pharmaceutical supply chain operations.
• Strong understanding of middle-mile transportation processes, shipment planning, route coordination, and logistics execution.
• Experience managing warehouse-to-warehouse movement, dispatch operations, shipment tracking, and transporter coordination.
• Exposure to pharmaceutical logistics, healthcare supply chains, or temperature-sensitive product distribution.
• Understanding of cold-chain logistics, temperature monitoring, temperature excursions, and product handling requirements.
• Knowledge of Good Distribution Practices (GDP), SOPs, shipment documentation, and pharmaceutical quality requirements.
• Ability to monitor operational KPIs, analyze performance trends, and drive continuous improvement initiatives.
• Experience coordinating with third-party logistics providers, transporters, warehouse teams, and cross-functional stakeholders.
• Strong problem-solving, analytical, communication, and coordination skills.
• Ability to manage multiple operational priorities, resolve time-sensitive issues, and maintain high service standards.
• Proficiency in MS Excel and familiarity with transportation management systems (TMS), warehouse management systems (WMS), or logistics tracking tools is an advantage.