Senior Account Manager

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Experience: 7+ yrs

Location: Bengaluru

As a Senior Account Manager, you will serve as a trusted partner to key clients, building strong relationships with decision-makers and understanding their evolving business requirements. You will develop account strategies, identify opportunities to expand existing partnerships, and drive revenue through cross-selling and upselling initiatives.

You will collaborate with internal sales, marketing, product, and delivery teams to ensure seamless service delivery, address client concerns, and achieve account-level business objectives. The role also involves monitoring account performance, developing strategic growth plans, negotiating commercial agreements, and maintaining a strong focus on customer retention and profitability.

Requirements

Key Responsibilities

• Key Account Management: Manage a portfolio of strategic accounts, build long-term client relationships, and ensure high levels of customer satisfaction and retention.
• Account Growth Strategy: Develop and execute account plans to expand existing business, increase revenue, and strengthen client partnerships.
• Cross-Selling: Identify opportunities to introduce complementary products, services, or solutions that address clients' broader business needs.
• Upselling: Drive revenue growth by recommending premium offerings, expanded service packages, and additional solutions aligned with client requirements.
• Client Relationship Management: Build relationships with key stakeholders and senior decision-makers to understand business priorities and strengthen account engagement.
• Revenue and Target Achievement: Own account-level revenue targets, pipeline development, forecasting, and overall commercial performance.
• Business Opportunity Identification: Analyze client requirements, usage patterns, and business challenges to identify opportunities for account expansion.
• Client Retention: Proactively manage client expectations, resolve escalations, and implement strategies to improve customer loyalty and long-term engagement.
• Negotiation and Commercial Management: Lead commercial discussions, prepare proposals, negotiate pricing and contract terms, and support renewals.
• Internal Collaboration: Work closely with sales, marketing, product, operations, and customer success teams to deliver solutions that meet client expectations.
• Account Performance Analysis: Monitor account metrics, revenue trends, customer satisfaction, and growth opportunities to develop actionable improvement plans.
• Market and Competitor Analysis: Stay informed about industry developments, competitor offerings, and market trends to identify opportunities for account growth.
• Reporting and Reviews: Prepare account performance reports, sales forecasts, business reviews, and strategic recommendations for leadership.

What Makes You a Great Fit?

• Bachelor's degree in Business Administration, Marketing, Sales, Commerce, or a related discipline. An MBA is an added advantage.
• 7+ years of experience in account management, key account management, strategic sales, or business development.
• Proven experience managing key accounts and building strong, long-term client relationships.
• Demonstrated success in cross-selling and upselling products or services to existing customers.
• Strong understanding of account planning, revenue growth strategies, customer retention, and relationship development.
• Experience managing sales pipelines, revenue targets, forecasting, and commercial negotiations.
• Ability to identify customer needs, understand business challenges, and recommend suitable solutions that deliver measurable value.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong commercial acumen and the ability to identify opportunities that improve account profitability and customer lifetime value.
• Experience handling client escalations, resolving complex issues, and maintaining high levels of customer satisfaction.
• Proficiency in CRM platforms and account management tools for tracking opportunities, customer interactions, and sales performance.
• Strong analytical and problem-solving skills, with the ability to use account data to develop effective growth strategies.
• A proactive, customer-focused, and results-oriented approach, with the ability to manage multiple strategic accounts and consistently achieve business objectives.