Senior Operations Manager

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Experience: 8+ yrs

Location: Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experienced Senior Operations Manager to take end-to-end ownership of day-to-day operations across apparel and garment manufacturing, including factory management, production coordination, order execution, inventory, logistics, and shipment activities.

The ideal candidate will be a strong operational leader capable of managing teams, coordinating multiple departments, identifying bottlenecks, and ensuring production and customer orders are completed accurately and on schedule. The role requires a hands-on approach, strong decision-making skills, and the ability to maintain operational control in a fast-paced manufacturing environment.

Requirements

Key Responsibilities

• Oversee the complete day-to-day operations of the garment manufacturing facility.
• Lead, manage, and coordinate operations and production teams.
• Allocate responsibilities, monitor team performance, and maintain operational accountability.
• Coordinate between production, warehouse, inventory, logistics, and other departments.
• Identify operational bottlenecks and drive timely resolution.
• Ensure production workflows remain aligned with planned schedules and customer commitments.
• Prepare and monitor order sheets, production plans, and pre-production documentation for B2B and B2C orders.
• Track order progress, follow up on pending activities, and ensure timely execution.
• Coordinate with internal teams to ensure orders are processed accurately from production through dispatch.
• Prepare invoices and supporting documentation for domestic and export shipments.
• Coordinate export documentation and ensure timely and accurate shipping bill submissions where applicable.
• Coordinate with logistics partners and courier agencies for pickups, dispatches, and deliveries.
• Monitor shipment status and resolve logistics-related issues promptly.
• Maintain accurate records of orders, production, inventory, shipments, and operational activities.
• Prepare and review MIS reports covering production, orders, inventory, logistics, and fulfilment.
• Monitor operational performance using MS Excel, Google Sheets, and reporting systems.
• Monitor inventory levels and coordinate material requirements with production and procurement teams.
• Ensure timely availability of fabrics, trims, buttons, zippers, packaging materials, and other production inputs.
• Coordinate with vendors and internal stakeholders to prevent material shortages or production delays.
• Establish effective processes to improve operational efficiency, order accuracy, and on-time delivery.
• Provide regular operational updates and performance reports to management.
• Take ownership of critical operational issues and drive corrective actions.

What Makes You a Great Fit

• 8+ years of experience in operations, production, logistics, apparel manufacturing, garment manufacturing, or a closely related field.
• Strong hands-on experience managing factory operations and production teams.
• Proven ability to coordinate multiple departments and operational activities simultaneously.
• Strong understanding of apparel/garment production processes, order execution, and fulfilment.
• Experience managing B2B and B2C order processing and shipment coordination.
• Good understanding of logistics, dispatch, courier management, and delivery operations.
• Experience with export documentation and shipping processes is preferred.
• Strong proficiency in MS Excel, Google Sheets, and MIS reporting.
• Experience monitoring production schedules, inventory, material availability, and operational KPIs.
• Strong vendor, logistics partner, and cross-functional coordination skills.
• Excellent leadership, team-management, communication, and delegation abilities.
• Strong problem-solving and decision-making skills with a practical, hands-on approach.
• Ability to identify operational risks and resolve issues before they affect production or customer commitments.
• Strong attention to detail and ability to maintain accurate operational documentation.
• Ability to work effectively in a fast-paced manufacturing environment with multiple competing priorities.
• High level of ownership and accountability for factory performance, production execution, order fulfilment, logistics, and on-time delivery.