Technical Account Manager

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Experience: 2+ yrs

Location: mumbai

Job Type: Full-time

We are looking for a technically strong and customer-focused Technical Account Manager to manage strategic customer relationships and ensure successful adoption, integration, and ongoing use of technology solutions. The role combines technical account management, customer success, API integration, troubleshooting, and cross-functional coordination.

The ideal candidate will act as a trusted technical partner for customers, understanding their business and technology requirements, coordinating integrations, resolving technical challenges, and ensuring a smooth customer experience throughout the engagement lifecycle.

Requirements

Key Responsibilities

• Act as the primary technical point of contact for assigned customers.
• Understand customer business processes, technology environments, integration requirements, and technical challenges.
• Lead and support API integration initiatives between customer systems and technology platforms.
• Gather integration requirements and translate them into clear technical specifications.
• Work with Engineering, Product, Implementation, and Support teams to plan and execute customer integrations.
• Support REST API integrations, authentication, data mapping, request/response structures, webhooks, and integration workflows.
• Troubleshoot API and integration issues by analysing logs, API responses, data flows, and system behaviour.
• Coordinate technical issue resolution and ensure timely communication with customers.
• Conduct technical discussions, integration walkthroughs, solution reviews, and implementation meetings.
• Support customers during onboarding, implementation, testing, deployment, and post-production phases.
• Monitor integration health and proactively identify potential technical issues or risks.
• Document integration requirements, configurations, technical issues, solutions, and customer-specific workflows.
• Translate complex technical concepts into clear explanations for business and non-technical stakeholders.
• Coordinate with internal teams to manage customer escalations, dependencies, and resolution timelines.
• Identify opportunities to improve customer adoption, integration reliability, and overall product usage.
• Support testing, UAT, release activities, and production deployments where required.
• Maintain strong customer relationships through proactive communication and technical guidance.
• Track customer issues, action items, and technical deliverables to ensure timely closure.
• Contribute to improving technical documentation, integration processes, and customer-facing resources.

What Makes You a Great Fit

• 2+ years of experience in Technical Account Management, Technical Support, Solutions Engineering, Implementation, Customer Success, or a related technical customer-facing role.
• Strong understanding of API integration and system-to-system connectivity.
• Hands-on experience with REST APIs, JSON, HTTP methods, authentication, webhooks, and data mapping.
• Ability to understand API documentation and troubleshoot integration issues.
• Good understanding of application workflows, data flows, integrations, and technical dependencies.
• Experience working with Engineering, Product, Support, Implementation, or Customer Success teams.
• Strong troubleshooting and problem-solving skills with the ability to analyse technical issues systematically.
• Excellent customer-facing communication and stakeholder-management skills.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience managing multiple customers, integrations, technical requests, and priorities simultaneously.
• Strong ownership and follow-through with a proactive approach to customer issues.
• Comfortable working in a fast-paced environment and managing customer escalations effectively.
• Familiarity with API testing and debugging tools such as Postman would be an advantage.
• Basic understanding of databases, SQL, SaaS platforms, CRM systems, or cloud-based applications would be beneficial.
• Strong documentation, organisational, analytical, and communication skills.
• A customer-first mindset with a strong focus on technical quality, reliability, and long-term customer success.