Loan Servicing Representative

About this role:

Wells Fargo is seeking a Loan Servicing Representative to support critical loan servicing operations within our organization. In this role, you will help deliver accurate, timely, and customer-focused servicing solutions while ensuring adherence to established operational controls and risk management practices

In this role, you will:

• Support day-to-day Loan Servicing processes by completing moderately complex administrative, transactional, operational, and customer service activities.
• Review, research, calculate, prepare, and submit moderately complex mortgage claims accurately and within established timelines.
• Research and respond to written and telephone inquiries from customers, title companies, vendors, and internal partners regarding loans and Loan Servicing processes.
• Apply relevant information and established guidelines to make sound decisions when reviewing and filing claims.
• Ensure work complies with applicable federal and state requirements and with client and company policies, procedures, and controls.
• Identify process or service improvement opportunities within Loan Servicing and recommend practical solutions.
• Receive direction from Loan Servicing supervisors and escalate non-routine or complex matters to more experienced team members.

Required Qualifications:

• 1+ year of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in mortgage servicing processes, loan documentation, and servicing transactions

Desired Qualifications:

• Proficiency in Microsoft Office applications

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.