Senior Systems Operations Engineer

About this role:

· Wells Fargo is seeking a Senior Systems Operations Engineer to join the CT Platform Mission Control Team. In this role, you will be responsible for ensuring the stability, availability, and operational resilience of critical technology platforms and services. You will serve as a senior technical resource within Mission Control, leading incident response activities, driving service restoration efforts, and partnering with engineering, infrastructure, and application teams to minimize business and customer impact during production events.

· You will leverage monitoring, observability, and operational tooling to proactively identify service degradation, perform incident triage, coordinate issue resolution, and improve overall service health. The role requires a strong focus on operational excellence, continuous improvement, automation, and operational readiness while contributing to enterprise-wide service reliability and resilience objectives.

In this role, you will:

· Lead complex incident and event management activities to ensure rapid detection, escalation, and resolution of production issues.

· Coordinate service restoration efforts during high-severity incidents and support stakeholder communications throughout the incident lifecycle.

· Monitor application, infrastructure, cloud, and platform health using enterprise observability and monitoring tools.

· Analyze incidents, service disruptions, recurring issues, and operational trends to identify root causes and recommend corrective actions.

· Partner with engineering, infrastructure, and application support teams to improve service reliability, observability, and operational readiness.

· Drive improvements in Mean Time to Detect (MTTD), Mean Time to Restore (MTTR), and overall service availability.

· Support Problem Management activities by identifying recurring failure patterns and tracking remediation efforts.

· Develop, maintain, and enhance operational procedures, runbooks, recovery documentation, and monitoring standards.

· Implement automation opportunities that reduce manual effort and improve operational efficiency.

· Create and deliver operational reports, dashboards, and performance metrics for technical and leadership stakeholders.

· Provide technical guidance and mentorship to engineers while supporting knowledge sharing and skill development initiatives.

· Support change implementations, resilience testing, high-volume events, and Business Continuity Planning (BCP) activities.

Required Qualifications:

· 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

· Experience within a Mission Control, Command Center, Event Management, or Major Incident Management environment.

· Strong knowledge of ITIL Service Management practices, including Incident, Event, Problem, and Change Management.

· Experience leading service restoration efforts for large-scale application and infrastructure outages.

· Strong experience with monitoring and observability platforms such as Splunk, AppDynamics, ThousandEyes, DownDetector, Healthscope, Grafana, or similar technologies.

· Proven ability to perform incident triage, impact assessment, escalation management, and cross-functional coordination during critical production incidents.

Job Expectations:

· Serve as the primary Mission Control lead during major incidents and service disruptions.

· Improve service stability through proactive monitoring, observability, and event management.

· Drive automation initiatives that reduce manual effort and accelerate issue detection and resolution.

· Coordinate effectively across technology teams to minimize customer and business impact during outages.

· Continuously enhance operational processes, runbooks, and monitoring capabilities to improve reliability and resilience.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.