Senior Systems Operations Engineer

About this role:

· Wells Fargo is seeking a Senior Systems Operations Engineer to join the CT Platform Mission Control Team. In this role, you will be responsible for designing, implementing, integrating, and continuously improving enterprise observability solutions that enhance operational resilience, incident detection, service reliability, and customer experience. You will partner with Application Development, Platform SRE, Infrastructure, and Operations teams to establish monitoring standards, onboard observability capabilities, optimize alert quality, and improve operational readiness across critical technology platforms and services.

· As a member of the Mission Control organization, you will leverage observability, event management, automation, and analytics technologies to provide actionable operational insights, reduce alert noise, strengthen service monitoring, and accelerate incident response. This role requires a combination of engineering expertise, operational ownership, automation skills, and continuous improvement mindset to drive enterprise observability maturity and support the reliability of mission-critical services.

In this role, you will:

· Design, implement, and maintain observability solutions across applications, infrastructure, middleware, cloud platforms, databases, APIs, and distributed systems.

· Identify gaps in monitoring, logging, tracing, synthetic testing, and event management capabilities and implement improvements to enhance operational visibility.

· Configure and optimize dashboards, health indicators, alert thresholds, service views, and monitoring strategies that provide actionable operational insights.

· Integrate observability platforms with ServiceNow Event Management and configure event enrichment, routing, correlation, normalization, deduplication, and automated incident generation.

· Onboard and enhance monitoring coverage for applications and platforms while ensuring alerts contain runbooks, escalation paths, ownership details, and operational context.

· Analyze recurring incidents, event trends, monitoring effectiveness, and operational data to improve alert quality, reduce noise, and strengthen service reliability.

· Lead initiatives focused on alert suppression, correlation, deduplication, and event optimization to improve operational efficiency and incident detection accuracy.

· Partner with Application Development, Platform SRE, Infrastructure, and Operations teams to establish observability standards and improve operational readiness.

· Develop automation solutions that streamline monitoring deployment, configuration, validation, reporting, and ongoing platform maintenance.

· Implement engineering best practices, reusable monitoring patterns, and governance standards to improve consistency and scalability across the observability ecosystem.

· Create and maintain architecture diagrams, implementation guides, runbooks, operational procedures, support documentation, and knowledge articles.

· Perform testing and validation activities to ensure observability solutions meet technical, operational, and production readiness requirements.

· Track and analyze observability maturity metrics, monitoring coverage, alert effectiveness, and platform health indicators to drive continuous improvement.

· Provide technical guidance, mentoring, and knowledge transfer to engineers while supporting the adoption of observability best practices across the organization.

· Drive initiatives that improve operational resilience, incident detection, service reliability, and overall, Mission Control effectiveness through engineering, automation, and continuous improvement.

Required Qualifications:

· 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

· Experience within a Mission Control, Command Center, Event Management, or Major Incident Management environment.

· Strong knowledge of ITIL Service Management practices, including Incident, Event, Problem, and Change Management.

· Experience leading service restoration efforts for large-scale application and infrastructure outages.

· Strong experience with monitoring and observability platforms such as Splunk, AppDynamics, ThousandEyes, DownDetector, Healthscope, Grafana, or similar technologies.

· Proven ability to perform incident triage, impact assessment, escalation management, and cross-functional coordination during critical production incidents.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.