Client Success Specialist (PACF)
The Client Success Specialist (PACF) is responsible for serving as a liaison to a variety of WellSky clients. The scope of this job includes navigating specific workflows to process client requests, working closely with executive leaders to find resolutions, and maintaining long-term client relationships.
This position is based at WellSky’s World Headquarters in Overland Park, KS and will support our Post-Acute Care business. We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
- Engage with clients regarding requests for contract adjustments specific to financial commitments and navigate through requests to understand opportunities while strengthening client partnerships and experiences with WellSky's solutions.
- Partner with clients to ensure all conversations and action items are completed efficiently and on time.
- Maintain a broad understanding of client lifecycle engagement expectations across WellSky’s business and operational teams, identify opportunities for increased client alignment, and partner with client organizations to streamline experiences in order to maximize long-term value.
- Partner with internal stakeholders and business owners to recommend client negotiation strategies.
- Analyze and craft proposals and other business-related communications.
- Perform other job duties as assigned.
Required Qualifications:
- Bachelor’s degree or equivalent experience
- At least 2-4 years of relevant work experience
Preferred Qualifications:
- Experience leveraging Generative AI tools (e.g., Gemini, Copilot) to automate routine workflows, draft client communications, or analyze data.
- Proficiency in Microsoft 365 applications (particularly Excel for data analysis and Outlook for high-volume email and calendar management) and hands-on experience navigating Salesforce.
- Strong organizational and project skills, with a proven ability to multi-task and prioritize deliverables in a fast-paced, rapidly changing environment.
- Proven ability to navigate complex, high-stakes client conversations and a track record of developing creative, out-of-the-box solutions to resolve challenging client inquiries.
Job Expectations:
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.