Patient Access Supervisor

Job Description

The Supervisor of Patient Access for Four Winds Health is a key member of the Patient Financial Experience team and reports to the Director of Patient Financial Experience. The Supervisor is responsible for providing oversight and support for the Patient Access Team, including Patient Access Specialists and Financial Counselors. The Supervisor will build collaborative partnerships with leaders from Billing and Accounts Receivable and work with the Director to develop effective relationships with JV Partners, payers, patients, and internal business partners. The Supervisor must be able to effectively prioritize goals and objectives, maintain clear communication with internal and external partners, establish and maintain policies and procedures, and ensure proper training to achieve desired outcomes. Additional responsibilities include monitoring performance, measuring results, and providing training to support an optimal customer service experience and strong financial outcomes. In partnership with the Director of Patient Financial Experience, the Supervisor will seek continuous improvement in processes, technology, and talent while serving as a mentor and coach to team members. The Supervisor should also be adept at utilizing reports and analytics to make objective decisions and presenting recommendations to the Director and other members of leadership.

Duties and Responsibilities:

Decision Making & Subject Matter Expertise

• Use data and analytics to drive metrics and organizational goals.
• Navigate systems to pull, interpret, and apply data in daily decisions.
• Foster a culture of data-driven decision-making among team members.
• Recommend strategic, cost-effective improvements to reduce self-pay balances, insurance denials, and address patient feedback.
• Escalate issues appropriately while promoting collaboration and change.
• Maximize use of systems and reporting tools to support proactive decision-making.
• Leverage knowledge of the full RCM cycle to mitigate defects and enhance patient experience.
• Stay current on regulations to optimize billing.
• Utilize Epic dashboards and Excel to monitor trends and support operational improvements.

Coaching & Mentoring

• Partner with Director to establish SMART goals and provide timely feedback.
• Hold regular one-on-ones to ensure alignment, accountability, and development.
• Identify opportunities to expand team skill sets and encourage innovation.
• Maintain and train staff on SOPs, systems, metrics, and regulations.
• Create and revise training materials to support staff development.

Goal Setting, Monitoring & Achievement

• Establish and monitor SMART goals aligned with organizational priorities.
• Define and track leading and lagging indicators by individual/team.
• Provide clear communication and visuals to articulate performance.
• Guide teams on priorities, clarify roles, and align short-term goals with business vision.
• Support HR and Recruitment in hiring, coaching, and performance management.
• Enforce policies, meet/exceed productivity standards, and manage progressive discipline.

Communication

• Build strong cross-departmental relationships as a trusted RCM resource.
• Collaborate with Operations to improve TOS collections and data integrity.
• Proactively identify challenges and implement mitigation strategies.
• Deliver professional, timely, and value-added communication in all settings.
• Excel in written, verbal, and presentation skills across in-person and virtual platforms.

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Healthcare Administration, or related field (preferred).
• 2+ years of revenue cycle or back-end billing experience (preferred).
• 1+ years of team management experience (preferred).
• Urgent Care or Occupational Medicine experience (preferred).
• Strong analytical, problem-solving, and critical thinking skills.
• Detail-oriented with high accuracy; able to work independently.
• Excellent communication and presentation abilities.

Required Skills

• Strong knowledge of insurance payers, verification, and AR/revenue billing lifecycle
• Advanced computer skills: MS Word, Excel, PowerPoint
• Advanced Epic EHR experience
• Team-oriented with a positive attitude
• Excellent documentation and communication skills (patient responsibility, registration accuracy, collections)
• Highly organized with strong attention to detail
• Dependable, flexible, and able to perform under pressure
• Solid understanding of company policies
• Strong time management and organizational skills