Localization Quoting Specialist

Main Purpose of the Job

The Localization Quoting Specialist is responsible for assessing the scope of each project and completing project quotes. They communicate as needed with the Project Management team to ensure client requests are met in a timely manner, while supporting the project completion process through the development and use of language tools and pilot processes

Responsibilities

• Prepares quotes and calculates turnaround times for clients (administrative management).
• Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
• Monitors client satisfaction and any increases/decreases in their use of services.
• Provides feedback on perceived client satisfaction and service completion.
• Detects new sales opportunities bringing add-on business and retaining existing accounts.
• Discusses and plans sales strategies for existing clients with the Business Developers.
• Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
• Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
• Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
• Communicating project information to necessary parties in a clear, concise and professional manner.
• Conveying specific client requests effectively to Project managers.
• Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule.

Skills and Knowledge

• Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
• Desirable: Knowledge of other language Essential: Total Command of Microsoft Office.
• Desirable: Knowledge of XTM and/or Phrase, and FineReader.

Education and Experience

• Education:
• Essential: Middle or higher-level vocational training in administration or university degree.
• Desirable: Master's Degree.
• Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.