Customer Experience Representative

Description

Who we are:

WeSki is a self-service ski trip booking platform built for the modern traveler. Our vision is simple: make great ski experiences available to everyone. Customers build and book a fully customized ski holiday in minutes, combining flights, accommodation, transfers, ski passes, equipment, and lessons in one seamless flow.

Behind the scenes, our technology evaluates millions of trip combinations in real time. We dynamically connect inventory from thousands of suppliers, automatically optimize which components we bundle together, and present only options that really work. What used to take hours of research and coordination now takes a few clicks, and delivers better results.

Every trip is fully customizable. Customers build it themselves with the security and support of a regulated holiday provider. Behind every booking, dependencies across suppliers are orchestrated in real time, at scale, spanning 310 resorts in 20 countries across Europe, North America, Asia, and Oceania.

We've recently crossed $100M in annual sales, including a $1M single day. Growth is accelerating, unit economics are strong, and the business funds its own growth. We operate in a ~$100B global ski market with no technology-native leader. The industry is still dominated by traditional tour operators whose business models have barely evolved in decades. This is a rare opportunity to define the future of ski travel at global scale.

Role Overview:

• Serve as the main point of contact for our customers throughout their journey at WeSki.
• Post-booking support according to customers’ needs.
• Support during the trip to give a great customer experience.
• Represent the voice of the customer and influence product development roadmap.
• Rotating Shift Work Schedule, including weekends.
• This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
• This position is for a contract of up to 6 months, with an option for renewal.

Requirements:

• Native English speaker - must
• 3+ years of experience in customer service - must
• 2+ Experience in Travel Tech B2C - must
• Experience working with support and CRM systems, preferably the following platforms: HubSpot, Zendesk- advantage.
• Ski experience - advantage!
• Solve complicated problems that need simple solutions.
• Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system.
• Highly organized with an ability to multitask with multiple priorities.