Team Lead, Flight Dispatch

Flight Dispatch is seeking a Team Lead to provide dedicated, front-line leadership within our 24/7 operational control environment. This role is an opportunity to shape safe, consistent, and resilient dispatch operations while supporting a highly skilled team in a Transport Canada regulated setting.

The Opportunity:

Reporting to the Manager, Flight Dispatch, the Flight Dispatch Team Lead oversees day-to-day tactical floor operations and serves as the primary escalation point for real-time operational control issues. The Team Lead supports dispatchers, helping ensure consistent adherence to safety, regulatory, flight planning, and collective agreement requirements.

Key Responsibilities:

Lead tactical operations: Oversee daily dispatch execution and promote consistent application of safety, compliance, operational control, and flight planning standards.

Manage real-time escalations: Serve as the first point of contact for live operational disruptions, irregular operations, immediate safety hazards, and regulatory concerns during the shift.

Support workforce scheduling: Address shift adjustments and administer daily scheduling requirements in accordance with the CALDA collective agreement.

Provide front-line labour support: Respond to routine collective agreement questions, document informal disputes, and work to resolve concerns before they escalate.

Monitor quality and performance: Conduct routine quality assurance checks, assess active workloads, and provide timely coaching on dispatcher technical execution.

Document and escalate: Record operational anomalies and elevate significant compliance, safety, labour, or performance matters to the Manager, Flight Dispatch.

Resolve tactical conflicts: Support timely resolution of routing, payload, weather, and other operational dispatch issues while maintaining clear accountability and sound decision-making.

Assume other duties as assigned by the Manager Flight Dispatch.

Qualifications:

Minimum 6 years flight dispatch experience in domestic and international aircraft operations.

Must be a qualified and maintain currency as a Flight Dispatcher as per the Canadian Aviation Regulations.

Strong knowledge of flight dispatch, operational control, flight planning, and regulatory compliance in a complex airline environment.

Demonstrated ability to lead in a 24/7 operation and make timely, sound decisions during irregular operations.

Working knowledge of Transport Canada requirements, safety management systems, and quality assurance practices.

Ability to interpret and consistently apply collective agreement provisions and established workplace procedures.

Strong coaching, communication, conflict-resolution, and relationship-management skills.

Sound judgment, composure, and accountability when managing operational, safety, or people-related escalations.

A collaborative leadership style focused on employee support, consistent standards, and continuous improvement.