Product Owner

Create your best future and join Westpac as a Product Owner

What’s the role?

Ready to turn complex data and transaction needs into clear priorities and measurable outcomes?

As a Product Owner in Shared Data and AI within Digital, you will own squad-level outcomes and the product backlog for an important customer, data or transaction capability. You will translate customer, colleague and business needs into clear priorities and use evidence to guide where the squad should focus.

You will work with a high degree of autonomy within agreed guardrails, navigating ambiguity and balancing customer value, business outcomes, technology feasibility, operational needs, risk and regulatory obligations. You will bring stakeholders and specialists together around clear outcomes and give the squad the context needed to make effective delivery decisions.

You will lead the what and why, including discovery, prioritisation and value measurement, while partnering with engineering, architecture, data, delivery, risk and operations specialists who determine the most appropriate way to deliver the outcome.

Current role opportunities may support either Customer Master capabilities, where a strong Master Data Management background is valuable, or Payments and Transactions capabilities involving established or mainframe-based applications. You do not need experience across both domains. The specific product area, team, location and hybrid working arrangements will be confirmed for each vacancy.

What you’ll do

• Own squad-level outcomes for a customer, data or transaction capability and connect squad priorities to broader product and business direction.

• Translate strategy, customer and colleague needs, operational insight and delivery evidence into measurable outcomes, an outcome-focused roadmap and a prioritised backlog.

• Lead discovery for complex or uncertain problems, work with specialists to test assumptions and use evidence to decide whether to proceed, adapt or stop.

• Make prioritisation, sequencing and trade-off decisions within agreed guardrails, balancing customer and business value, feasibility, operational needs, risk and sustainability.

• Own a healthy, well-refined backlog, including epics, features and user stories with clear acceptance criteria and Definition of Done.

• Define and track OKRs, product measures and benefits so the squad can demonstrate value rather than delivery activity alone.

• Accept or reject delivered work against agreed outcomes, acceptance criteria and quality expectations, while supporting frequent feedback and continuous improvement.

• Engage stakeholders and subject matter experts to resolve ambiguity, build alignment and help remove blockers.

• Identify and manage dependencies with adjacent squads and teams, escalating broader sequencing, funding or material risk decisions through the appropriate product leadership.

• Integrate risk, conduct, privacy, security, accessibility, regulatory and control obligations into product decisions from the start.

• Partner with the squad while respecting role boundaries: you lead the what and why, and engineering and other specialists determine the most appropriate how.

• Use data, AI, automation and digital tools responsibly where they can improve discovery, prioritisation, decision-making or Product Owner workflows.

What do I need?

Essential capabilities

• Demonstrated Product Owner, product management or comparable experience with technology-enabled products, platforms, data capabilities or operational services.

• Experience owning and prioritising a backlog in an Agile delivery environment and translating complex needs into clear outcomes and actionable delivery priorities.

• Strong product judgement, including the ability to make evidence-based trade-offs across customer value, business outcomes, technology, delivery effort, operations and risk.

• Experience leading discovery, clarifying ambiguous problems and using evidence to determine the next best action.

• Ability to establish and use OKRs, product measures, benefits or other outcome measures to assess value realisation.

• Ability to influence stakeholders and align different perspectives around customer and business outcomes.

• Ability to work effectively with engineering, architecture, data, delivery, operations, risk and other specialists without needing to own their professional decisions.

• A commitment to inclusive, accessible and responsible product practices.

Relevant domain experience

We are looking for experience in at least one of the following areas. You do not need experience across both.

• Customer Master / Master Data Management: customer master platforms, customer or identity data, reference data, data quality, governance, lineage, integration or trusted enterprise data capabilities.

• Payments and Transactions: payments, transaction processing, core banking technology, high-volume or business-critical transaction systems, mainframe applications, or integration between established and contemporary platforms.

Desirable experience

• Experience in financial services, another regulated environment, or a complex enterprise technology landscape.

• Experience with product discovery, experimentation, journey mapping, service design, product analytics, OKRs or benefits tracking.

• Familiarity with delivery and collaboration tools such as Jira and Confluence, or with customer research and product analytics tools.

• Understanding of privacy, security, accessibility, operational risk, data governance, Responsible AI or regulatory considerations relevant to product delivery.

You do not need to meet every desirable criterion to apply. We value transferable experience and different pathways into product ownership.

Why join Westpac?

We’re focused on becoming our customers’ number one banking partner for life, and we’re looking for people who want to help us achieve that goal. In return, we’re committed to making Westpac a supportive and inclusive place to work.

• Special offers on banking products and discounts from leading brands, including employee-only mortgage rates.

• Flexible work arrangements and a range of leave options, including Culture, Lifestyle and Wellbeing leave.

• Tailored learning and development opportunities to help you deepen your product craft and grow your career.

• Opportunities to support the community through Westpac volunteering initiatives.

Create your future today

To get started, select APPLY or APPLY NOW and tell us about the experience, strengths and perspectives you would bring to the role.

We’re committed to creating a supportive and inclusive workplace. We welcome applications from people of all ages, genders, cultural backgrounds, abilities and neurotypes, including veterans and Indigenous Australians. We assess candidates on the capabilities needed for the role and encourage you to apply even if your experience does not follow a traditional pathway.

If you need an adjustment at any stage of the recruitment process, visit our FAQs and how to contact us page and see the ‘Diversity, sustainability and flexibility’ section.