Operation Supervisor (Need background from Hotel)
First seen by Alion on Oct 18, 2026.
1. Operations Management
● Manage and prepare staff rosters for Front Office (FO) and Housekeeping (HK) to ensure sufficient
manpower at all times.
● Supervise daily operations to ensure smooth workflow and service quality.
● Ensure all departments follow hotel SOPs and company policies.
2. Team Leadership & Training
● Monitor room status, cleanliness standards, and service delivery.
● Conduct regular training sessions for Front Desk and Housekeeping teams.
● Ensure all staff understand and follow SOPs, grooming standards, and service procedures.
● Promote teamwork, discipline, and alignment between departments.
● Handle staff issues professionally and fairly.
3. Sales & Booking Management
● Handle direct bookings, phone inquiries, walk-ins, and OTA reservations.
● Monitor OTA platforms and update room availability.
● Manage and update the hotel’s Facebook page and marketing promotions.
● Support marketing campaigns to increase occupancy and revenue.
● Negotiate long-stay rates and prepare contracts for long-term guests.
4. Financial & Cost Control
● Monitor daily expenses and operational costs to ensure budget control.
● Oversee purchasing and inventory management.
● Control hotel assets and supplies to minimize loss and wastage.
● Work closely with accounting for expense reporting and cost monitoring.
5. Guest Experience & Complaint Handling
● Handle guest complaints promptly and professionally.
● Ensure guest satisfaction throughout their stay.
● Implement strategies to increase returning guests and positive reviews.
● Maintain strong guest relationships, especially with long-stay clients.
6. Reporting & Administration
● Submit weekly operational reports and attend weekly management meetings.
● Prepare and submit monthly reports to HR/Admin and Accounting.
● Ensure proper documentation of contracts, guest records, and operational reports.
● Minimum 2–3 years of experience in a similar position (Assistant Manager / Operation Manager
level).
● Good command of spoken and written English.
● Strong knowledge of PMS systems and computer skills (Microsoft Word & Excel).
● Leadership and team management skills.
● Strong problem-solving and conflict resolution ability.
● Flexible, proactive, and able to work under pressure.
● Good negotiation skills for long-stay contracts.
● Basic marketing knowledge, especially social media management.
* Salary Range: 450$ - 550$+ Meal allowance 25$
==> Working Conditions: 6 days a week (8:00am - 5:00pm)
* Benefits Providing: Overtime pay, National Holiday pay and Annual Leave pay.