Manager, Workforce Operations

Whatnot • Commerce • Marketplaces • 3 days ago
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Salary
$140k – $160k per year
Location
In office (Los Angeles)
Seniority
Senior · 6+ years exp
Visa
H-1B filings in 12 months: 48 · green card filings: 8
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Aug 19, 2026. Whatnot scores C on the Alion truth index.

Overview
Company
Impact
Profile match

Whatnot

Whatnot is a US live shopping marketplace headquartered in San Francisco where sellers host livestreams to sell trading cards, collectibles, fashion, electronics, live plants and many other categories. Founded in 2019 and backed by investors including Andreessen Horowitz, Y Combinator and CapitalG, it operates in North America, Europe, Australia and Japan with teams in New York, Los Angeles, London, Dublin, Berlin, Krakow, Sydney and Tokyo. It hires software and application security engineers, product designers, sales managers for international markets, recruiters, communications managers and finance and tax staff.
whatnot.com • HQ: San Francisco, United States • Marketplaces • Commerce • Social Commerce • 1001-5000 employees • Est. 2019
Tech stack of Whatnot
Backed by Sequoia Capital, Y Combinator, Andreessen Horowitz

Join Whatnot, the largest live shopping platform in North America and Europe. As a Workforce Manager, you will lead capacity planning, scheduling, and reporting for our agent teams. You should have at least 6+ years of experience, with 4+ in Workforce Management, and strong data analysis skills. Benefits include generous holiday and time off policy, health insurance options, work from home support, care benefits, retirement plans, and parental leave.

Missions

  • Forecast staffing needs, taking into account contact volume, SLAs, and headcount requirements.
  • Lead tactical staffing, aligning agent schedules to inbound demand and managing time-off requests for agents across Customer Experience, Trust & Risk, and International teams.
  • Generate reports to show changes to productivity or performance and collaborate closely with BPO Partner leadership teams.
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