Telecalling Agent

• Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.
• Contact potential and existing customers to sell cleaning, maintenance, and AMC services.
• Follow up on enquiries and sales leads and convert them into confirmed bookings.
• Create and manage bookings, confirm service details, and coordinate with the operations teams.
• Address customer concerns professionally and escalate complaints when required.
• Maintain accurate customer records, lead status, and case updates in Salesforce.
• Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.

Requirements

• Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment. Prior call centre experience is mandatory.
• Male candidate preferred due to the requirement for rotational and late-night shift coverage.
• Strong spoken and written English; Arabic language skills would be an advantage.
• Previous experience in home services, facilities management, or a similar service-based business is preferred.
• Confident in handling sales conversations, customer complaints, and multiple communication channels.
• Experience using Salesforce or another CRM platform is preferred.
• Willingness to work rotational shifts based on operational requirements is critical.