Production Support Engineer (Python, SQL)

About the Team:

You will be part of a dynamic team that is at the heart of ensuring seamless operations across our platforms. Our team thrives on collaboration, innovation, and a commitment to delivering best-in-class services. We work closely with cross functional teams including DevOps, Infrastructure, and Application Support to ensure the highest levels of service availability and performance.

About the Role:

We are looking for a detail-oriented and proactive Production Support Engineer to join our team. This role involves providing L2/L3 support. As a Production Support Engineer, you will play a crucial role in troubleshooting and debugging.

Responsibilities:

• Provide L2/L3 support.
• Monitor production systems for errors and resolve issues promptly.
• Address technical concerns or questions raised by users.
• Ensure a seamless user experience by managing disruptions effectively.
• Write and execute SQL queries to retrieve and analyze data for debugging.
• Ensure data integrity and troubleshoot issues related to databases (SQL, MySQL, MongoDB, etc.).

Requirements:

• Must be graduated in 2023/2024 from a Tier 2 or Tier 3 college.
• Knowledge of any of the following languages: Java, Python, PHP, Shell Scripting, Node.js, JavaScript, Unix/Linux, etc.
• Knowledge of SQL, MySQL, MongoDB, and writing simple queries to get data for debugging issues.
• Excellent analytical and logical thinking.
• Quick troubleshooting and diagnosing skills.
• Problem-solving and debugging skills.
• Working knowledge of any programming language to debug code.
• Web application/mobile debugging skills.

Skills

Debugging, Python, SQL