Sales Coordinator

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Sales Coordinator is part of Wiley’s Global Sales Administration (GSA) team and plays a vital role in supporting our commercial sales activities. We are looking for an experienced administrator to provide end-to-end sales and operational support to the Licensing and Permissions business. This role supports global corporate customers and our b-t-b sales teams, ensuring that licensing activities are delivered efficiently, accurately, and in line with internal policies and governance. The Sales Coordinator works closely with sales colleagues to keep processes running smoothly, contributes to a high standard of customer service, and helps enable revenue generation by ensuring timely and reliable administrative support.

Job Responsibilities:

• Provide comprehensive sales administration support to the Licensing and Permissions team, helping ensure deals progress smoothly from enquiry through to invoicing and payment.
• Act as a first point of contact for customers by managing shared inboxes, responding to enquiries, and triaging licensing requests appropriately.
• Coordinate closely with internal sales teams to deliver timely information and service that improves customer satisfaction and supports commercial outcomes.
• Maintain accurate data and reporting across systems such as Salesforce and the Wiley Global Rights Database (GRD).
• Support compliance with internal policies, governance standards, and established licensing processes.
• Manage a varied workload effectively, prioritizing tasks across customer support, reporting, invoicing, and administrative activities.
• Manage shared email inboxes and provide professional, timely responses to customer and partner enquiries.
• Support deal setup, license creation and amendments, invoicing, payment follow-up, and sales reporting.
• Update and maintain customer, license, and deal information in Salesforce and GRD.
• Work with Global Sales Partnerships and Finance colleagues to support royalty processing and allocation.
• Compiling standard and ad hoc business reports as needed.
• Communicating with Account Mangers, Sales Support colleagues, Sales Admin Team Manager and others as required.

Required Qualifications:

• Must have excellent written and oral English communications skills.
• Previous experience within a sales administration role would be advantageous but not essential.
• Attention to detail and ability to prioritize is a key requirement. .
• Ability to work in a fast-paced environment with periods of high workload due to sales cycles with peak times.
• Experience with Excel.
• Ability to work with cross functional teams.

Preferred Qualifications:

• Graduate or higher education degree.
• Proficiency in another European language is desirable; able to compose informative and grammatically correct reports.
• Experience with Salesforce.com and/or Contract Lifecycle Management System.
• Prior sales experience.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: