Central Customer Service Junior Coordinator

Wilhelmsen · English: B2 · Transportation & Logistics · Sea Freight · 3 days a week in the office · 30 days ago
Closed
This job closed on Oct 24, 2026 It was open for 18 days. Wilhelmsen has 52 other roles open.
52 roles at Wilhelmsen 256 Administrative roles in Poland 4,542 remote Administrative roles
Salary
≈ $20k – $36k per year (Estimated)
Location
Hybrid (Szczecin, Poland)
Seniority
Junior
Employment
Full-Time

Removed from the employer's board on Oct 24, 2026. First seen by Alion on Oct 6, 2026. Wilhelmsen scores B on the Alion truth index.

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Wilhelmsen

Wilhelmsen is a Norwegian maritime industry group headquartered in Lysaker, near Oslo, providing ships agency and port services, marine products, ship management, crew and technical services and maritime logistics to the global merchant fleet. Founded in 1861 on a shipowning heritage, the group is listed in Oslo through its holding company and runs one of the largest maritime networks, with more than 2,200 port locations and products supplied to over half of the world's merchant fleet. It hires ships agency operators, maritime logistics managers, customer service coordinators, accountants, finance managers and engineers, with large hubs in Kuala Lumpur and Mumbai.
wilhelmsen.com · HQ: Lysaker, Norway · Logistics · Sea Freight · 5000+ employees · Est. 1861
Tech stack of Wilhelmsen

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

A few words about our company:

Wilhelmsen Ships Service Polska (WSSP) is part of the Wilhelmsen Group, a global provider of services and products for the maritime industry for over 160 years. WSSP is one of 4 Wilhelmsen companies located in Szczecin. In Poland, we employ over 250 people in several departments. The entire Central Customer Service Team consists of over 50 people. Join us to feel a great atmosphere created by specialists who carry out their daily tasks with full commitment and passion. Additionally, you will collaborate with global teams in an international environment. Your work will primarily ensure the timely delivery of technical products to vessels.

Support us with:

  • Registering requests for quotations and purchase orders related to the maritime industry (received from customers) and verifying them for correctness and completeness of data

  • Contacting customers from local departments of our company to gather necessary order details and inform them about changes/requirements in orders, etc.

  • Checking delivery possibilities in ports worldwide

  • Searching for and actively using information in the system to verify non-standard orders placed by customers

  • Close collaboration with local departments of our company worldwide and with the Order Processing Centre teams in Kuala Lumpur and Rio de Janeiro

You will thrive in this role if you have:

  • Communicative English (minimum B2 level), which apart from carrying out everyday tasks, allows you to interact with people from different parts of the world

  • Experience in customer service and working with computer systems (knowledge of ERP systems will be a plus)

  • A creative approach to addressing challenges that could arise in daily work (enabling you to fulfill all customer orders, even the non-standard ones)

  • Attention to detail, logical thinking, and clear communication

  • Identification with values such as teamwork, continuous development, and respect for diversity

By joining us, you will receive:

  • Standard benefits, including private medical care, Multisport card, group life insurance, fresh fruits and vegetables, and additionally:

  • The option of a hybrid work model after a trial period (3 days in the office / 2 days from home)

  • Modern office located in the city center

  • Comprehensive onboarding, interesting challenges and development opportunities

  • Access to the MultiLife platform (online webinars, free cinema tickets, access to the Legimi platform)

  • Social events, well-being initiatives - because life is not just about work - your comfort is important to us

  • Ability to work using the English language

  • Employee referral program

  • Online English course

Are you interested? Send your CV now and join our team!

#WSS
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