QA Functional Tester

Job Description:

We are looking for an experienced ServiceNow QA Functional Tester to validate ServiceNow applications, workflows, configurations, and business processes.

The candidate should have strong functional testing experience in ServiceNow modules such as ITSM, Service Catalog, Incident, Problem, Change, and Request Management.

Key Responsibilities:

- Analyze business requirements, functional specifications, and ServiceNow configurations.

- Prepare test scenarios, test cases, test data, and test execution plans.

- Perform Functional, Integration, System, Regression, Smoke, and End-to-End testing.

- Test ServiceNow ITSM processes and workflows.

- Validate:

1. Incident Management.

2. Problem Management.

3. Change Management.

4. Request Management.

5. Service Catalog.

6. Catalog Items.

7. Record Producers.

8. Knowledge Management.

9. SLA and notifications.

- Validate Flow Designer / Workflows, approvals, assignments, notifications, and business rules from a functional perspective.

- Verify UI behavior, form configurations, fields, data validations, and user roles.

- Perform integration testing between ServiceNow and other applications.

- Log, track, and manage defects using tools such as Jira, Azure DevOps, or ServiceNow.

- Perform defect retesting and regression testing after fixes.

- Collaborate with ServiceNow developers, administrators, Business Analysts, and business stakeholders.

- Participate in requirement reviews and identify gaps from a testing perspective.

- Prepare test execution reports and communicate testing status, risks, and defects.

- Support UAT and production validation when required.

Mandatory Skills:

- Strong experience in ServiceNow Functional Testing / QA.

- Hands-on testing experience with ServiceNow ITSM.

- Good knowledge of Incident, Problem, Change, Request, Service Catalog, Catalog Items, Record Producers, SLA, Notifications, and Approvals.

- Experience in Functional, Integration, Regression, System, and End-to-End Testing.

- Good understanding of ServiceNow workflows and business processes.

- Strong experience in test case preparation, execution, defect management, and reporting.

- Good understanding of Agile/Scrum methodology.

- Experience working with Jira / Azure DevOps / similar defect management tools.

Skills

ServiceNow, Software Quality Assurance, Testing, Functional Testing, ServiceNow ITSM, Test Case Writing, Integration Testing, System Testing, Application Testing