Специалист технической поддержки / Technical Support (2-3 линия)

Winline • Russian: C1 • Gaming • Sports • JavaScript • SQL • 1 day ago
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Salary
≈ $14k – $25k per year (Estimated)
Location
In office (Moscow)
Employment
Full-Time
Overview
Company
Impact
Profile match

Winline

Headquartered in Moscow, Russia, Winline is a major licensed sports betting and bookmaking company. Operating digitally via its web platform and native iOS/Android mobile applications, the firm offers pre-match, live (in-play), and long-term sports wagering across more than 20 athletic and esports disciplines, fully integrated with Russia's Centralized Interactive Bet Transfer Center (Unified TSUPIS).
winline.ru • HQ: Moscow, Russia • Gaming • Sports • iGaming & Gambling • Sports Betting
Обязанности:
  • Мониторинг работоспособности сервисов;
  • Реагирование на алерты;
  • Анализ Логов;
  • Тестирование функционала;
  • Коммуникация со смежными подразделениями для решения вопросов;
  • Документирование своей работы, написание постмортем;
  • Помощь коллегам по вопросам тех поддержки.
Требования:
  • Опыт работы: в технической поддержке на уровне Middle или Middle+;
  • Навыки работы с БД: уверенный опыт написания SQL-запросов (Join, Insert, Select, Update);
  • Инструменты и технологии: знание Opensearch (важно), уверенный пользователь Windows, опыт работы с Jira и Wiki;
  • Софт-скиллы: умение грамотно и четко выражать свои мысли;

  • Желательные требования (будет плюсом)

  • Работа с кодом: чтение и понимание кода на JavaScript (JS);
  • Автоматизация: написание скриптов для оптимизации рутинных процессов саппорта;
  • Мониторинг: поверхностное владение Grafana (настройка алертов, умение работать на уровне пользователя);
  • Системы контроля версий: базовое владение Git (умение ориентироваться в нем);
  • Тестирование API: опыт работы с Postman.
Условия:
  • Формат: Full-time, только офис.
  • Обучение (первые 2 месяца): Стабильный график 5/2.
  • Основной график (после 2 месяцев): Сменный 2/2 по 12 часов (с 9:00 до 21:00).
  • Особенность смен: Чередование по две недели. Первая половина месяца - в день, вторая половина - в ночь.
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