DEVOPS ENGINEER L4(CONTRACT)
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 26, 2026.
Job Description
Dublin- 3 days a Week
Must have skills:
o Excellent communication
o Application support Background
o Unix / Linux
o SQL : Postgres SQL, SQL
o ITSM : Change, Incident, service ticket, Workorders
o Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
o Monitoring : Splunk, Dynatrace alert monitoring Alert creation
o Application Support Experience in the Card Payment Industry or Banking Sector
o PCF - Pivotal Cloud foundry Good to have skills :
o Monitoring / Observability : Splunk / Dynatrace alert ( C1 - Dashboard creation, B3 - Alert creation, B2 - Alert Monitoring ). Detailed JD at the bottom of the email.
o AWS ( EC2, CloudWatch, Lambda )
o Automation : automation using XLR/ shell scripting/ ansible/ python ( Anyone) ( For C1 - Mandatory, B3- NA, B2 - NA)Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification, and validation etc., from regional product team and customer support teams.
Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.
Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts
Alerts from Enterprise Monitoring Operations (EM Operations).
Traffic Routing - perform traffic routing in support of infrastructure maintenance
Raise new change tickets and arrange for approvals, including CAB approvals
Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
Root Cause Analysis in detail for High severity Incidents - and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
Supporting the UAT testing by the Product team and regional customer support team.
Configuring application/artifacts and supporting the new customer onboarding to the platform
Testing the newly on boarded customer’s file processing and reports delivery
Review and approve change tickets.
Work with customers on ad-hoc queriesWork with Development / Testing team for defect analysis (with Production simulated data)
Build automation scripts that reduce the number of Incidents and/or improves processes followed
Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
Participate / Initiate in War Room calls that impacts application availability or has a customer impactTools Used:
- Remedy - Ticketing Tool
- Rally (For Story and Bug Tracking)
- Splunk and Dynatrace for Monitoring
- WinSCP (file movement/ validation)
- CyberArk/Putty
- Toad - Querying Tool for DB
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Do
- Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
- Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain âÃÂàfrom planning, coding and building, testing, staging, release, configuration and monitoring
- Manage the IT infrastructure as per the requirement of the supported software code
- On-board an application on the DevOps tool and configure it as per the clients need
- Create user access workflows and provide user access as per the defined process
- Build and engineer the DevOps tool as per the customization suggested by the client
- Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
- Leverage and use tools to automate testing & deployment in a Dev-Ops environment
- Provide customer support/ service on the DevOps tools
- Timely support internal & external customers on multiple platforms
- Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
- Ensure adequate resolution with customer satisfaction
- Follow escalation matrix/ process as soon as a resolution gets complicated or isnâÃÂÃÂt resolved
- Troubleshoot and perform root cause analysis of critical/ repeatable issues
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Deliver
No
Performance Parameter
Measure
1.
Continuous Integration,Deployment & Monitoring
100% error free on boarding & implementation
2.
CSAT
Timely customer resolution as per TAT
Zero escalation
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Mandatory Skills: Site Reliability Engineering (SRE).Experience: 5-8 Years
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