NaaS Lead Network Admin

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Key Responsibilities

• Support customers using the NaaS platform and assist with onboarding, requests, and troubleshooting.
• Monitor platform health and respond to incidents, alerts, and operational issues.
• Troubleshoot connectivity, policy, and integration issues across network and security platforms.
• Coordinate with engineering teams to resolve complex technical problems.
• Document solutions, operational procedures, and best practices.
• Help improve the customer experience through feedback and continuous improvement efforts.

2) Role

You will be a customer-facing engineer responsible for supporting the Network as a Service platform and the customers who depend on it.

Success in this role requires strong troubleshooting skills, networking knowledge, customer focus, and the ability to work effectively across multiple teams. You will spend most of your time helping customers, resolving issues, maintaining platform stability, and supporting day-to-day operations.

3) All About You / Experience

The ideal candidate has experience supporting enterprise platforms, infrastructure services, or network technologies and possesses the following qualifications:

Technical Skills

• Strong understanding of networking fundamentals including TCP/IP, routing, switching, DNS, firewalls, and load balancing.
• Experience troubleshooting application connectivity and network communication issues.
• Experience supporting enterprise infrastructure, platforms, or operational environments.
• Familiarity with Linux and common troubleshooting tools.
• Experience using Git and working in source-controlled environments.
• Understanding of APIs, monitoring, logging, and observability platforms.

Soft Skills

• Customer-focused with a strong sense of ownership.
• Strong verbal and written communication skills.
• Effective problem solver who can work through complex technical issues.
• Collaborative team player who works well across multiple organizations.

Comfortable working in a fast-paced operational environment.

Mandatory Skills: Cisco Routing and Switching

.Experience: 5-8 Years

.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.